Overview
Help Scout is an Autopilot source that processes support conversations. Autopilot creates ideas on your Ideas dashboard and attaches the source conversation as an Insight.
The Help Scout integration is available on all plans, including Free. It does not count toward integration limits.
Connecting the integration
Go to Settings → Help Scout, click Install Help Scout, authorize Canny, then enable Help Scout as an Autopilot source.
How it works
Autopilot processes closed Help Scout conversations and surfaces identified requests in the Autopilot inbox. Approving a suggestion:
Creates a new idea on your Ideas dashboard.
Attaches the Help Scout conversation as an Insight on that idea.
Does not publish anything to your portal or notify any end-user.
Conversations must be closed to be sent to Autopilot. Feedback will not be captured from open conversations.
See Autopilot — Ideas for full details.
Things to note
Autopilot extracts feedback in any language.
Ideas created via Autopilot are internal by default and are not published to the portal unless you manually publish them.
Each conversation is reviewed once, even if it is later reopened.
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