Overview
Zoom is an Autopilot source that processes call transcripts. Autopilot creates ideas on your Ideas dashboard and attaches the relevant transcript segment as an Insight.
The Zoom integration is available on all plans, including Free. It does not count toward integration limits.
Setting up the integration
Go to the Zoom settings page in Canny and click Install Zoom.
Accept the permissions.
In Zoom, the Create audio transcript setting must also be enabled for Canny to access transcripts.
How it works
Autopilot processes Zoom transcripts and surfaces identified requests in the Autopilot inbox. Approving a suggestion:
Creates a new idea on your Ideas dashboard.
Attaches the relevant transcript segment as an Insight on that idea.
Does not publish anything to your portal or notify any end-user.
See Autopilot — Ideas for full details.
Things to note
Calls must be recorded to the cloud for Canny to access the transcript.
A Zoom Pro or Business subscription is required.
The Create audio transcript setting must be enabled in Zoom for Canny to access audio transcripts.
Ideas created via Autopilot are internal by default and are not published to the portal unless you manually publish them.
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