Overview
In the ideas drawer, titles and descriptions for ideas and posts, plus all linked insights, are automatically translated to each viewer's preferred language. This makes it easier for distributed product teams to read and act on customer signals without manually translating content.
Auto-translation in the Ideas drawer is available on Core, Pro, and Business plans.
What gets translated
Idea title and description
Linked portal post title and description (when an idea is linked to a portal post)
Insight content — including conversation excerpts captured from sources like Intercom, Zendesk, Help Scout, Gong, Slack, and Zoom
Viewer language
Translations are based on each admin's preferred language. So if a customer leaves feedback in Spanish and a French-speaking admin opens the idea, they see the content translated to French. A Japanese-speaking admin opening the same idea sees it in Japanese.
The original content is preserved — admins can switch back to view feedback in its original language at any time.
Things to note
Translations apply to admin views in the Ideas drawer. End-users on your portal continue to see content as it was originally submitted.
Comments and replies retain their original language — only ideas, posts, and insights are auto-translated.
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