Overview
Give your customers a convenient way to give you feedback by installing a link to your Canny portal
Use the Canny Identify SDK to automatically authenticate users for a seamless experience
Out of the box
When you sign up for Canny, you get your own Canny page (portal) at yoursubdomain.canny.io.
You can set and edit your subdomain in the Branding tab of the general settings page in Canny:
Your Canny feedback portal looks something like this:
Just give your users a link to your portal, and they can start giving feedback right away!
Recommended installation
We strongly recommend adding a link to your portal inside your product/website.
Tips:
Use the Canny Identify SDK to provide a seamless user experience and bypass further authentication (strongly recommended)
Put the link somewhere it's easy to find
We recommend no more than 2 clicks away from anywhere in your product
A settings menu, support page, or anywhere users are toggling/setting up your product rather than actively using your product is usually an ideal place for a Canny link
You can add multiple links on more than one page. Add links anywhere it's relevant/convenient
Link users to a specific board rather than the main Canny homepage
For instance, feedback.canny.io/feature-requests rather than just feedback.canny.io
Consider embedding a Canny widget to keep people within your product as they give feedback
Here's an example of a typical installation:
Note: You can set up a custom domain such as feedback.yourcompany.com (rather than the default yourcompany.canny.io).
Automatically identify users for seamless feedback
If your users are logged in to your product, use Canny Identify to pass user data to Canny and bypass further authentication.
Take a look at our install docs (step #2) to set up Canny Identify:
Related Articles:
Getting started (Use for gathering internal feedback)