Delete an end-user
NOTE:
⚠️ Deleting a user cannot be undone! ⚠️
Users can be deleted in Canny via the Users page:
Delete User — This will delete the user's profile, as well as all their votes, comments, and any posts they have created that have no votes or comments.
Ban User — This will delete the user's profile and feedback, but will also ban them permanently from posting again. Marking a post as spam will also ban that user.
Use the checkboxes to delete multiple users at once:
Users can also be deleted programmatically via the Canny API, though this is not recommended for the reasons listed below. Remember that a user's feedback can still have enormous value, even if that user has churned or is otherwise inactive.
Deleting a user will also delete ALL of that user's:
Votes
Comments
Posts that have no votes or comments
(we will keep posts open that have votes/comments from other users)Again, deleting a user cannot be undone.
Deleting a Canny admin
Admins can be removed from the Admins page in your Canny settings. Just use the red icon on the right:
When an admin is deleted:
Their comments and posts are still retained. This includes internal comments
They will be converted into a regular end-user.
They can be fully deleted just like any other end-user using the steps above.
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