This article is for teams looking to collect feedback from teammates internally.

Setting Canny up for internal use is easy. We'll get Canny set up so that only your internal teammates will have access to boards.

A quick note about admins
We recommend inviting any other decision makers to be a Canny admin. Anybody who will be using the feedback to do their jobs. This often includes people on the product team (product managers, designers, etc.). Anybody who is only on Canny to give feedback should not be an admin.

How to add Canny admins


Getting Canny set up

There are two main ways to use Canny internally.

Method #1: Using your Canny subdomain

Every company on Canny has a subdomain (https://yourcompany.canny.io). Using your subdomain is the easiest way to get started on Canny.

All you need to do is adjust your board settings to "Private". Under "Specific emails by domain", you can whitelist your email domains. For us, that would be @canny.io. That way, only people with @canny.io emails can access our board.

Once you have your board(s) set up, you just need to share your Canny link with the team. If they sign up with an email address you've added to the whitelist, they'll be able to see the boards.

Method #2: Using the Canny widget

The widget is a great option if the teammates you want feedback from are using a shared interface. Embedding a Canny widget means they wouldn’t have to leave their main tool. It's more work than method #1 but creates a more seamless experience.

With the widget, you control who can access your boards. Make sure you embed it on a page that only your teammates can access.

See widget documentation

Once you have your widget installed, your teammates can go to that page to give feedback.

Next up

Great, once you've set Canny up using one of those methods, you're ready to onboard your teammates. We recommend that you communicate why you're using Canny and the benefits for both you and your teammates.

We've written an article with some practical instructions you can include.

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