Overview
Get the most out of Autopilot by understanding the credit system and pricing structure. Optimize your credit usage and manage additional credits to keep your automation running smoothly.
Benefits
Set limits on credit purchases to ensure full peace of mind for billing
Leverage Canny’s AI-powered Autopilot across all sources
Streamlined billing for additional credits that match your needs
Credits
1 Autopilot Credit = $0.10 (USD)
Every Autopilot-enabled action uses credits. All plans include a set number of credits to use each month:
Free: 25+
Starter: 100+
Growth: 500+
Business: 1,000+ (contact us for Business plan pricing)
How to purchase additional credits
Once your plan's allotment of credits (see above) have all been used, you can manually ensure Autopilot continues processing conversations using either or both of the following options:
Set a monthly credit cap beyond your plan’s included credits
This means credits will be purchased in groups of 100 ($10) until the limit is hit.
Just enable the toggle on the Billing page in your general settings and set a hard limit. By default, credits will be purchased in groups of 100 ($10) until the limit is hit:
Select a top-up amount
Instead of $10 at a time, your team purchases a bulk allotment of additional credits from the Billing page in your general settings.
This is recommended to help streamline billing, top up your credits in bulk, and avoid multiple charges:
For example, you can set a cap of 1,000 credits and a top-up amount of 500. This means Canny will buy 500 credits at a time up to a max of 1,000 (i.e., 2 charges for $50 each). Otherwise, it'll just top up 100 credits at a time (10 charges for $10 each) by default.
When is a credit used?
A newly created post is checked for duplicates Canny: 1 credit
If the “Canny Portal” toggle is enabled in the Autopilot tab in your Canny settings, all new posts created in Canny will be compared to existing posts to ensure no duplicates.
If a new post is similar to an existing post, Autopilot can merge the newly created post as a vote and add that user's input as an internal comment to the existing post.
A text conversation, app review, or API call is processed by Autopilot (regardless of whether it results in a suggestion): 1 credit
This applies to sources like Intercom, Help Scout, App Store, and the API.
So if your team has 100 Zendesk cases in a month, that will use 100 credits, even if only 50 suggestions were generated after being processed by Autopilot.
An audio call is processed by Autopilot: 5 credits
A credit is charged regardless of whether the conversation results in a suggestion.
So if you have 100 Gong calls in a month, that will use 500 credits, even if only 50 suggestions were generated after Autopilot processed them.
A Smart Reply is generated: 1 credit
A Comment Summary is generated: 1 credit
Note: Spam identification does NOT use up credits
Things to note:
Limits on additional credits can be set to prevent overages
Credits do not roll over from month to month. The limit is reset with each billing cycle
If you’re on an annual plan, then it will be the day of the month when your plan was started, e.g., the 17th of every month if you started your annual plan on the 17th
When credits run out, Autopilot simply stops its actions until new credits are purchased or when the billing cycle restarts
Autopilot will only review the last 30 days of activity, starting with the most recent
A credit card is required to be on file to purchase additional credits
If you expect you will need more than 25,000 credits each month, please start a chat or email us at support@canny.io
Discounts do apply to credits
The only exception is the early-stage startup discount. The startup discount will not apply to your Autopilot credits