Overview
Connect Zoom as an Autopilot source for Canny to find feedback in your Zoom transcripts. Autopilot will also automatically add votes to existing Canny requests.
Benefits
Win more deals by automatically detecting feature requests in Zoom calls and keeping track of them in Canny.
Canny will accurately detect and keep track of feature requests—no additional work is required from your sales or success teams.
Setting up the integration
Before you begin:
Make sure you are an Owner in Canny to install the integration
Your Zoom account is on their Pro or Business plans
In Zoom, you will need access to the following permissions:
List account recording
View a user's meetings
Lists all cloud recordings for a user
View users
View a recording
View a past meeting's instances
View a past meeting's participants
List account recording
View a past meeting
View a user's permissions
View a meeting's participant
Adding the app
Go to the Zoom settings page in your Canny integration settings
Click on “Install Zoom” and accept the permissions
That's it!
Zoom transcripts will be processed within a day. You'll see identified feature requests in Canny Autopilot.
Usage
Autopilot will automatically review transcripts for the previous 30 days from the date it was connected.
Each Zoom transcript reviewed by Canny will use 5 Autopilot credits
Removing the Zoom integration
Zoom can be disabled as a source or fully disconnected at any time. Any Autopilot suggestions generated before the source is disabled/disconnected will remain in Canny.
Disconnecting the integration will need to be done from Zoom. Just follow the steps below:
Login to your Zoom Account and navigate to the Zoom App Marketplace.
Click Manage >> Added Apps or search for the Canny app.
Click the Canny app.
Click Remove.
Things to note:
Zoom will count towards the integration limits on the Free and Starter plans
Calls must be recorded to the cloud for Canny to have access to review the call
A Pro or Business subscription is required for Zoom. The Canny Autopilot source will not work on Zoom's Free plan.
Canny Autopilot will automatically detect if the request is a duplicate and add a vote (as well as a comment based on the transcript) instead
Each Zoom transcript Canny reviews will use 5 Autopilot credits
The Create audio transcript box must be checked for Canny to have access to audio transcripts for analysis:
Start a chat with support or email us at support@canny.io if you encounter any issues!