NOTE: As of May 8th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.

Overview

Admin roles limit permissions based on a person's role in the organization. Teams on all plans have access to three pre-defined roles:

Contributor
Manager
Owner

Custom roles are only available with a Business plan subscription.

Note: If a person will only be leaving feedback on their own behalf, they do not need to be invited as a Canny admin.

Benefits

Organize team permissions effectively, ensuring each team member has appropriate access levels for their responsibilities.
Enhance security by limiting sensitive actions to trusted administrators.
Scale your team while maintaining control over key administrative functions.

Setting and editing admin roles

Note: You will need Owner-level permissions to manage admins and admin roles.

Roles are specified in the Admins page in your Canny settings when you invite people to your Canny team:

Any teammate with Owner-level permissions can update roles from the Admins page in your Canny settings. Simply use the dropdown next to an existing teammate to update their role:

Permissions for pre-defined roles

BOARDS	Contributor	Manager	Owner
Import posts	❌	✅	✅
Export data to CSV (spreadsheet file)	❌	✅	✅
Customize the create post form	❌	✅	✅
Manage boards (create/delete)	❌	❌	✅
Manage board privacy	❌	❌	✅
POSTS	Contributor	Manager	Owner
Create a new post	✅	✅	✅
Delete your own post (new posts only)	✅	✅	✅
Change post tags	✅	✅	✅
Move posts between boards	✅	✅	✅
Manage tags	❌	✅	✅
Change post ETA	❌	✅	✅
Change post owner	❌	✅	✅
Change post status	❌	✅	✅
Manage categories	❌	✅	✅
Merge/Unmerge posts	❌	✅	✅
Delete others' posts	❌	✅	✅
Manage post fields	❌	✅	✅
VOTES	Contributor	Manager	Owner
Vote on your own behalf	✅	✅	✅
Vote on behalf of others	✅	✅	✅
COMMENTS	Contributor	Manager	Owner
Create a public comment	✅	✅	✅
Delete your own comment	✅	✅	✅
Create an internal comment	✅	✅	✅
Delete others' comments	❌	✅	✅
USERS	Contributor	Manager	Owner
Delete users	❌	✅	✅
View user details	✅	✅	✅
ROADMAPS	Contributor	Manager	Owner
Roadmap prioritization	❌	✅	✅
CHANGELOG	Contributor	Manager	Owner
Manage changelog	❌	✅	✅
Manage changelog privacy	❌	❌	✅
DEVELOPER	Contributor	Manager	Owner
Manage API/SSO keys	❌	❌	✅
Manage webhooks	❌	❌	✅
SETTINGS	Contributor	Manager	Owner
Manage post statuses	❌	✅	✅
Manage authentication settings	❌	❌	✅
Manage billing	❌	❌	✅
Manage company profile	❌	❌	✅
Manage custom domains	❌	❌	✅
Manage email settings	❌	❌	✅
Manage integrations	❌	❌	✅
Manage teammates	❌	❌	✅
Delete workspace	❌	❌	✅

Custom admin roles

With a Canny Business plan, teams can create custom roles with tailored permissions. To discuss a Business plan subscription, start a chat with us or email sales@canny.io.

Admins assigned to custom roles are billable, just like Owner and Manager seats, unless the custom role has fewer permissions than the pre-defined Contributor role. Free permissions are clearly marked when setting up a custom admin role.

Custom admin roles are included only on the Business plan. To discuss a Business plan subscription, just start a chat or email us at sales@canny.io!

Things to note

The Admins page in Canny’s settings is only accessible to admins with Owner-level permissions.
If a person will only be leaving feedback on their own behalf, they do not need to be invited as a Canny admin.
Custom roles are only available on the Business plan.
The Free and Core plans each include 5 Owner/Manager admin seats with unlimited Contributors.
The Pro plan includes 10 Owner/Manager admin seats with unlimited Contributors.
The Business plan is customized with regard to the Owner/Manager admin seat count.