Skip to main content
All CollectionsGetting started on CannySetup
Admin Roles
Admin Roles

Assigning Canny teammates different roles with dedicated permissions

Jacques Reulet avatar
Written by Jacques Reulet
Updated this week

Overview

Admin roles allow for limited permissions based on a person's role. There is no option for admin roles on the Free or Starter plans, but Canny offers three pre-defined roles for teams on the Growth and Business plans:

  • Contributor

  • Manager

  • Owner

Custom roles are also available with a Business plan subscription.

NOTE: If a person will only be leaving feedback on their own behalf, they do not need to be invited as a Canny admin.

Setting and editing admin roles

Roles are specified in the Admins page in your Canny settings when you invite people to your Canny team:

Roles can be updated from the Admins page in your Canny settings by any teammate with Owner-level permissions. Simply use the dropdown next to an existing teammate to update their role:

Roles and billing

  • Custom roles are only available on the Business plan.

  • On the Free plan and Starter plan, there are no admin roles. All admins have Owner-level permissions with full administrative access.

  • Teams on the Free plan are limited to 3 admins total. There is no option to add more teammates on the Free plan.

  • The Starter plan includes 3 seats.

    • Additional seats can be added for an additional charge per seat.

  • The Growth plan includes 5 seats with Owner or Manager-level permissions.

    • Additional Owner/Manager seats can be added for an additional charge per seat, as Owners and Managers are billable roles.

    • Contributor-level seats are unlimited on the Growth and Business plans.

Permissions for pre-defined roles

Permission

Contributor

Manager

Owner

BOARDS

Import posts

❌

✅

✅

Export data to CSV (spreadsheet file)

❌

✅

✅

Customize the create post form

❌

✅

✅

Manage boards (create/delete)

❌

❌

✅

Manage board privacy

❌

❌

✅

POSTS

Create a new post

✅

✅

✅

Delete your own post (new posts only)

✅

✅

✅

Change post tags

✅

✅

✅

Move posts between boards

✅

✅

✅

Manage tags

❌

✅

✅

Change post ETA

❌

✅

✅

Change post owner

❌

✅

✅

Change post status

❌

✅

✅

Manage categories

❌

✅

✅

Merge/Unmerge posts

❌

✅

✅

Delete others' posts

❌

✅

✅

Manage post fields

❌

✅

✅

VOTES

Vote on your own behalf

✅

✅

✅

Vote on behalf of others

✅

✅

✅

COMMENTS

Create a public comment

✅

✅

✅

Delete your own comment

✅

✅

✅

Create an internal comment

✅

✅

✅

Delete others' comments

❌

✅

✅

USERS

Delete users

❌

✅

✅

View user details

✅

✅

✅

ROADMAPS

Roadmap prioritization

❌

✅

✅

CHANGELOG

Manage changelog

❌

✅

✅

Manage changelog privacy

❌

❌

✅

DEVELOPER

Manage API/SSO keys

❌

❌

✅

Manage webhooks

❌

❌

✅

SETTINGS

Manage post statuses

❌

✅

✅

Manage authentication settings

❌

❌

✅

Manage billing

❌

❌

✅

Manage company profile

❌

❌

✅

Manage custom domains

❌

❌

✅

Manage email settings

❌

❌

✅

Manage integrations

❌

❌

✅

Manage teammates

❌

❌

✅

Delete workspace

❌

❌

✅

Custom admin roles

Teams on the Canny Business plan are able to create custom roles with custom permissions. You can start a chat to discuss a Business plan subscription for your team.

Note: Admins assigned to custom roles are billable, just like Owner and Manager seats. unless the custom role has fewer permissions than the pre-defined Contributor role.

Please reach out to our team about upgrading or if you have any questions!

Related Articles:

Did this answer your question?