Admin Roles

Assigning Canny teammates different roles with dedicated permissions

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


Admin roles allow for limited permissions based on a person's role. There is no option for admin roles on the Free or Starter plans, but Canny offers three pre-defined roles for teams on the Growth and Business plans:

  • Contributor

  • Manager

  • Owner

Custom roles are also available with a Business plan subscription.

NOTE: If a person will only be leaving feedback on their own behalf, they do not need to be invited as a Canny admin.

Setting and editing admin roles

Roles are specified in the Admins page in your Canny settings when you invite people to your Canny team:

Roles can be updated from the Admins page in your Canny settings by any teammate with Owner-level permissions. Simply use the dropdown next to an existing teammate to update their role:

Roles and billing

  • Custom roles are only available on the Business plan.

  • On the Free plan and Starter plan, there are no admin roles. All admins have Owner-level permissions with full administrative access.

  • Teams on the Free plan are limited to 3 admins total. There is no option to add more teammates on the Free plan.

  • The Starter plan includes 3 seats.

    • Additional seats can be added for an additional charge per seat.

  • The Growth plan includes 5 seats with Owner or Manager-level permissions.

    • Additional Owner/Manager seats can be added for an additional charge per seat, as Owners and Managers are billable roles.

    • Contributor-level seats are unlimited on the Growth and Business plans.

Permissions for pre-defined roles

Custom admin roles

Teams on the Canny Business plan are able to create custom roles with custom permissions. You can start a chat to discuss a Business plan subscription for your team.

Note: Admins assigned to custom roles are billable, just like Owner and Manager seats. unless the custom role has fewer permissions than the pre-defined Contributor role.

Please reach out to our team about upgrading or if you have any questions!

Related Articles:

Did this answer your question?