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Admin Roles
Admin Roles

Assigning Canny teammates different roles with dedicated permissions

Jacques Reulet avatar
Written by Jacques Reulet
Updated over 4 months ago

Overview

Admin roles allow for limited permissions based on a person's role. There is no option for admin roles on the Free or Starter plans, but Canny offers three pre-defined roles for teams on the Growth and Business plans:

  • Contributor

  • Manager

  • Owner

Custom roles are also available with a Business plan subscription.

NOTE: If a person will only be leaving feedback on their own behalf, they do not need to be invited as a Canny admin.

Setting and editing admin roles

Roles are specified in the Admins page in your Canny settings when you invite people to your Canny team:

Roles can be updated from the Admins page in your Canny settings by any teammate with Owner-level permissions. Simply use the dropdown next to an existing teammate to update their role:

Roles and billing

  • Custom roles are only available on the Business plan.

  • On the Free plan and Starter plan, there are no admin roles. All admins have Owner-level permissions with full administrative access.

  • Teams on the Free plan are limited to 3 admins total. There is no option to add more teammates on the Free plan.

  • The Starter plan includes 3 seats.

    • Additional seats can be added for an additional charge per seat.

  • The Growth plan includes 5 seats with Owner or Manager-level permissions.

    • Additional Owner/Manager seats can be added for an additional charge per seat, as Owners and Managers are billable roles.

    • Contributor-level seats are unlimited on the Growth and Business plans.

Permissions for pre-defined roles

Permission

Contributor

Manager

Owner

BOARDS

Import posts

❌

✅

✅

Export data to CSV (spreadsheet file)

❌

✅

✅

Customize the create post form

❌

✅

✅

Manage boards (create/delete)

❌

❌

✅

Manage board privacy

❌

❌

✅

POSTS

Create a new post

✅

✅

✅

Delete your own post (new posts only)

✅

✅

✅

Change post tags

✅

✅

✅

Move posts between boards

✅

✅

✅

Manage tags

❌

✅

✅

Change post ETA

❌

✅

✅

Change post owner

❌

✅

✅

Change post status

❌

✅

✅

Manage categories

❌

✅

✅

Merge/Unmerge posts

❌

✅

✅

Delete others' posts

❌

✅

✅

Manage post fields

❌

✅

✅

VOTES

Vote on your own behalf

✅

✅

✅

Vote on behalf of others

✅

✅

✅

COMMENTS

Create a public comment

✅

✅

✅

Delete your own comment

✅

✅

✅

Create an internal comment

✅

✅

✅

Delete others' comments

❌

✅

✅

USERS

Delete users

❌

✅

✅

View user details

✅

✅

✅

ROADMAPS

Roadmap prioritization

❌

✅

✅

CHANGELOG

Manage changelog

❌

✅

✅

Manage changelog privacy

❌

❌

✅

DEVELOPER

Manage API/SSO keys

❌

❌

✅

Manage webhooks

❌

❌

✅

SETTINGS

Manage post statuses

❌

✅

✅

Manage authentication settings

❌

❌

✅

Manage billing

❌

❌

✅

Manage company profile

❌

❌

✅

Manage custom domains

❌

❌

✅

Manage email settings

❌

❌

✅

Manage integrations

❌

❌

✅

Manage teammates

❌

❌

✅

Delete workspace

❌

❌

✅

Custom admin roles

Teams on the Canny Business plan are able to create custom roles with custom permissions. You can start a chat to discuss a Business plan subscription for your team.

Note: Admins assigned to custom roles are billable, just like Owner and Manager seats. unless the custom role has fewer permissions than the pre-defined Contributor role.

Please reach out to our team about upgrading or if you have any questions!

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