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[Beta] Gong Integration

Automatically detect feedback in Gong transcripts

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

Win more deals by automatically detecting feature requests in Gong calls and keeping track of them in Canny.

Canny will accurately detect and keep track of feature requests—no additional work is required from your sales or success teams.

Setting up the integration

  1. Make sure you are an admin in Gong and an Owner in Canny to install the integration.

  2. In your Canny Admin, go to Settings > Integrations > Gong

  3. Click on “Install Gong” and accept the permissions

Gong transcripts will be processed within a day. You'll see identified feature requests in Canny Autopilot:


What if the feature request detected already exists in Canny?

Canny will also automatically detect if the request is a duplicate. From your Canny admin, you can easily confirm that the detected request is correct.

How accurate is the feedback detection?

The integration is optimized for very confident feedback detection and is always improving. Salespeople are often too busy to log feedback at all so this is a huge difference.

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