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Is the Free plan really free?

Details on the Free plan

Jacques Reulet avatar
Written by Jacques Reulet
Updated over 2 months ago

The Canny Free plan is honestly free. There is no time limit on how long you can be on the Free plan and the features of the Free plan work the same way they do on paid plans.

Here are a few things to keep in mind if you’re on the Free plan:

Limits on tracked users

The Free plan allows for a maximum of 25 tracked users.

Active statuses:

  • Open — (The default status when a post is created)

  • Under Review — (We are considering this)

  • Planned — (We are planning to work on this)

  • In Progress — (We are actively working on this)

Any posts in the Closed or Completed status do not count toward the 100-post limit. If you hit or exceed the 100-post limit, new posts cannot be created until the account is back within the limit. Canny will display a warning message once you’re at 75% of the capacity to help you stay on track!


Autopilot on the Free plan

The Free plan has no limit on Autopilot credits.


Other paid functions

If you attempt to use other paid functions in the app within Canny, you will clearly see a prompt to upgrade your plan. No surprises, ever!


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