FAQ
We add questions that we hear frequently. Ask us if you don't see something!
By Andrew and 2 others3 authors27 articles
- What's the difference between the Portal and the Widget?
- What are the requirements for attachments and image uploads?
- When do I use tags vs categories?
- How do prioritization factors and scoring work?
- How do I skip the onboarding steps?
- What's the difference between the public roadmap and the internal roadmap?
- Is the Free plan really free?
- Is Canny SOC-2 compliant?
- What options do I have for payments?
- Can I change or cancel my plan?
- Does Canny have an open API?
- Does Canny use AI?
- What tools does Canny integrate with?
- Where is Canny's data stored?
- What happens at the end of my trial?
- Do users have to create an account with Canny to leave feedback?
- Does Canny have a referral program?
- Can I vote on behalf of my users?
- Why should I authenticate my users to give feedback?
- Can we moderate posts before they go public?
- When does Canny email my end-users?
- What will Autopilot do if I hit my tracked user cap?
- What is the SDK?