Unlocking Our Free Plan

How to unlock Canny's free plan and why it benefits you

Daniel Murray avatar
Written by Daniel Murray
Updated over a week ago

Welcome to Canny! We're excited to have you on board and help you unlock the full potential of our software. If you're new here, you might have noticed that you're required to complete several onboarding steps to unlock our free plan. In this article, we'll explain the rationale behind this approach, how it benefits you, and how to unlock Canny Free.

How to unlock Canny Free

If you click on the "Set up Canny" banner in your Canny administrative view, it will show you the steps you need to take in order to unlock the free plan. By completing these steps, you will unlock the free plan and you can continue to use Canny.

A screenshot of Canny, showing a list the required steps in order to unlock Canny Free.

If you don't complete the onboarding steps, you will eventually be locked out, and you will have to contact support about extending the onboarding process.

Why the requirements?

Preventing Misuse and Spam

Requiring onboarding helps us deter misuse and spam accounts. By having users complete a series of steps, we can verify their authenticity and ensure that our free plan is accessible to genuine users who will benefit from our software.

Familiarization with Canny

Our onboarding process is designed to introduce you to the key functionalities of Canny. Completing these steps ensures that you have a basic understanding of how Canny works, which can save you time and frustration later on. It empowers you to make the most of our features from the start.


Quality User Engagement

We want to foster an engaged and active user community. By requiring onboarding, we encourage users to invest time in understanding Canny's capabilities and benefits. This helps build a community of users who are more likely to find value in our software and provide constructive feedback.


Better Support and Assistance

Having users complete onboarding allows us to offer more effective support. When we know your specific needs and goals, we can provide more targeted assistance when you encounter issues or have questions. This results in quicker problem resolution and a better overall support experience.


If you have further questions or need assistance during your onboarding process, feel free to reach out to our customer support team. We're here to help!


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