Overview
Most activity on the Ideas dashboard does not trigger admin notifications today. The notifications that do fire are scoped to specific events involving you directly — being mentioned, being assigned, or being an account owner on a completed idea.
Canny Ideas is available on Free, Core, Pro, and Business plans. Teams on legacy plans (Starter or Growth) will need to move to new plans to access Ideas.
When you'll get an idea-related notification
When you're @-mentioned in an idea comment
If a teammate @-mentions you in an idea comment, you'll receive a notification (both in-app and via email). Idea comments are internal — only Canny admins on your team can be mentioned and notified.
When you're assigned as an idea owner
When another admin assigns you as the owner of an idea, you'll receive a Slack DM. This is delivered through Slack only — there's no in-app or email equivalent. See Slack notifications for idea owners and account owners for details.
When an idea you own at the account level is completed
When an idea moves to a Complete status, account owners of any company linked to the idea via insights receive a Slack DM. This is also Slack-only. See Slack notifications for idea owners and account owners.
Events that do not trigger notifications
The following do not generate notifications today:
Idea status changes (other than the completion DM described above)
New ideas created — manually or by Autopilot
New insights added to an idea
Idea field updates
Things to note
Changing an idea's status does not notify end-users by default. End-user notifications fire only when a status mapping is configured between the idea status and the linked portal post status with the Notify users? toggle enabled — see Status syncing between ideas and posts.
The two Slack DM triggers (assignment and completion) are controlled at the workspace level in your Slack integration settings. There's no per-trigger opt-out.
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