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Status change emails
Status change emails

We'll email voters when your team changes the status of a post

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


  • Who receives these emails?

    • Admins listed on the Admins page in your Canny settings

    • End-users

  • When is this email sent?

    • The status is updated on a post on which that person has voted

  • What does this email look like?

    • It will follow your branding and appear in this format:

Triggering a status change email

When the status of a post is updated, users are notified by default.

We recommend you add a comment when changing the status of a post:

Leave the "Notify all voters" box checked to ensure an email goes out.

Things to know:

  • Status changes (and their corresponding emails) can also be triggered by development integrations like Jira, ClickUp, and Linear.

  • Only users with access to the board will get notified. If a voter does not have access to a private board, they will not receive status change emails for posts on that board.

  • The email will include any images/screenshots you add to the update comment as well.

  • If a user replies directly to the email, the reply is not recorded on the post.—You need to click the "View Post" button in the email to add their comments or navigate to the post page. Users who reply to the message from Canny will be directed to contact you directly.

  • Canny admins will not receive a status update email, but status changes are included in your Admin Reports as a regular digest!

  • Emails come from Email whitelabeling is available on the Business plan. Start a chat to learn more!

  • All Canny emails include an unsubscribe link at the bottom if they wish to stop receiving emails from Canny. It will unsubscribe them from all instant notifications (including status change updates, mentions, and admin response emails). This will NOT unsubscribe them from the weekly user reports we send out.

This is an easy way to notify everyone of progress on a feature they care about. Closing the feedback loop has never been more simple!

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