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Status change emails
Status change emails

We'll email voters when your team changes the status of a post

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

When the status of a post is updated, users are notified by default. It's recommended to add a comment when changing the status of a post:

If you save with notifications enabled, voters will get a custom-branded email like this.


Things to know:

  • Only users with access to the board will get notified. If a voter does not have access to a private board, they will not receive status change emails for posts on that board.

  • The email will include any images/screenshots you add to the update comment as well.

  • There is an unsubscribe link at the bottom if they wish to stop receiving messages like these. It will unsubscribe them from all instant notifications (including status change updates, mentions, and admin response emails). This will NOT unsubscribe them from the weekly user reports we send out.

  • If a user replies directly to the email, the reply is not recorded on the post.—They need to click the "View Post" button in the email to add their comments or navigate to the post page. Users who reply to the message from Canny will be directed to contact you directly.

  • Canny admins will not receive a status update email, but status changes are included in your Admin Reports as a regular digest!

This is an easy way to notify everyone of progress on a feature they care about. Closing the feedback loop has never been more simple!


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