Overview
Make it easy for customers to provide feedback by adding a link to your Canny portal and implementing the Canny Identify SDK for seamless user authentication.
Benefits
Makes it easy for customers to provide feedback directly through your website or product
Provides seamless user authentication when integrated with Canny Identify SDK, eliminating additional login steps
Allows flexible implementation with multiple access points, custom domains, and widget options to maintain users within your product experience
How to install Canny in your product
Add a link to your Canny portal. When you sign up for Canny, you get your own Canny page (portal) at your-subdomain.canny.io. You can set and edit your subdomain in the Branding tab of the general settings page in Canny:
Your Canny feedback portal will look something like this:
To automatically authenticate users, embed the Canny Identify SDK on the page where the link is being clicked. Users who aren't authenticated through Canny Identify or SSO can use Google, Facebook, GitHub, or email registration.
You can see a live example of the Canny portal here. We strongly recommend adding a link to your portal inside your product/website.
Canny also offers the option to embed a Canny board into your product directly using a widget, which allows users to submit and view feedback without leaving your product interface.
Things to note :
The Canny Identify SDK provides a seamless user experience and bypasses further authentication. It is strongly recommended, but not required. Users who arrive on a board with no authentication have other options.
If neither Canny Identify nor an SSO redirect is established to identify users and provide a seamless authentication experience, Canny will give them the option to identify themselves using their Google, Facebook, or GitHub accounts. As a last resort, Canny will offer them the choice to create an email and password combination.
You can set up a custom domain such as feedback.yourcompany.com (rather than the default your-company.canny.io). Learn more
Put the link somewhere it's easy to find!
We recommend no more than 2 clicks away from anywhere in your product
A settings menu, support page, or anywhere users are toggling/setting up your product rather than actively using your product is usually an ideal place for a Canny link.
You can add multiple links on more than one page. Add links anywhere that is relevant/convenient.
We recommend linking users to a specific board rather than the main Canny homepage.
For instance, feedback.canny.io/feature-requests rather than just feedback.canny.io. This skips a click and makes the user more likely to give feedback.
Consider embedding a Canny widget to keep people within your product as they give feedback.
Here's an example of a typical installation:
