Canny

Canny's basic concepts and terminology — Start Here! 🚀

Canny 101

Create users and companies, and link or unlink user-company memberships from the Users & Companies tab.

Managing users and companies

The different ways to get user and company information into Canny: Canny SDK + Identify, CRM sync, Segment, the API, and automatic profiles from feedback sources.

Getting user and company data into Canny

How to leave feedback using Canny

How to unlock Canny's free plan and why it benefits you

Unlocking the Free plan

How and why to manage your tracked user numbers via the User Page

Managing tracked users

All the ways to connect Canny to a custom app or a tool we don't natively integrate with — SDK embed, Identify, Zapier, the API, MCP, browser extension, and CSV…

Getting feedback into Canny from tools without a native integration

Sarah Hum

Andrew Rasmussen

Getting started on Canny

Get Canny set up on your website so you can start collecting feedback

Installing Canny

Which access settings make sense for your Canny feedback boards

Choosing the right board access: Public, Private, or Custom

Assigning Canny teammates different roles with dedicated permissions

Admin roles

Create posts in your Canny boards in bulk with a spreadsheet or via the API

Importing feedback

Allow your users to use their existing accounts to give feedback

Installing Canny Identify

Canny's Secure Identify setting enhances security by preventing user impersonation through a hash requirement

Secure Identify for Canny Identify

How to invite your fellow admins to manage feedback in Canny

Adding teammates

Customize Canny to align with your brand colors and imagery

Setting your branding

Customize your Canny admin experience to help you do your best work

Setting your personal preferences

Maximize the feedback you get with a little guidance for your users

The "create post" form

Manage feedback for more than one product/project/company via Canny

Adding a Workspace

Embedding Canny directly into your website or mobile app

The Canny widget

Using Canny in languages other than English

Language translations

Clarification of how SSO works in Canny and the options for implementation

Canny SSO (Single Sign-On) options & use cases

Options for implementing Canny

Setup

Instructions on how to change your DNS settings and set up HTTPS/SSL for your custom domain

Setting up your custom domain

Automatically know who your feedback is coming from

Setting up a single sign-on (SSO) redirect

Advanced

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.