Canny

Canny's basic concepts and terminology — Start Here! 🚀

Canny 101

How to leave feedback using Canny

How to unlock Canny's free plan and why it benefits you

Unlocking the Free plan

How and why to manage your tracked user numbers via the User Page

Managing tracked users

Sara Al Mouaswas

Sarah Hum

Getting started on Canny

Get Canny set up on your website so you can start collecting feedback

Installing Canny

How to set up, manage, and delete boards in Canny

Board settings

Which access settings make sense for your Canny feedback boards

Choosing the right board access: Public, Private, or Custom

Assigning Canny teammates different roles with dedicated permissions

Admin roles

Create posts in your Canny boards in bulk with a spreadsheet or via the API

Importing feedback

Allow your users to use their existing accounts to give feedback

Installing Canny Identify

Canny's Secure Identify setting enhances security by preventing user impersonation through a hash requirement

Secure Identify for Canny Identify

How to invite your fellow admins to manage feedback in Canny

Adding teammates

Customize Canny to align with your brand colors and imagery

Setting your branding

Customize your Canny admin experience to help you do your best work

Setting your personal preferences

Maximize the feedback you get with a little guidance for your users

The "create post" form

Manage feedback for more than one product/project/company via Canny

Adding a Workspace

Embedding Canny directly into your website or mobile app

The Canny widget

Using Canny in languages other than English

[BETA] Language translations

Clarification of how SSO works in Canny and the options for implementation

Canny SSO (Single Sign-On) options & use cases

Options for implementing Canny

Setup

Instructions on how to change your DNS settings and set up HTTPS/SSL for your custom domain

Setting up your custom domain

Automatically know who your feedback is coming from

Setting up a single sign-on (SSO) redirect

Andrew Rasmussen

Advanced

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.