Overview
Canny requires you to complete a few steps to unlock the Canny Free plan.
These steps protect Canny from being used for spam and help ensure you're set up to make the most of Canny. More on that below
If you cannot complete the steps, please start a chat. 💬
One of our support experts can help bypass the process if needed.
How to unlock Canny Free
Open the "Set up Canny" banner in Canny to see the remaining steps to unlock the free plan. Completing each of these steps will unlock the Free plan for continued use.
If you don't complete the onboarding steps, time will expire, and you'll need to either contact Canny support or move to a paid plan from the Billing page in your general settings.
Things to note:
Google Analytics does NOT count as an integration.
Google Analytics is regarded by most people as such a basic utility that we don't count it against the integration limit in Canny. If you're on the Free or Starter plan, you're welcome to connect one of the other available integrations in addition to Google Analytics!
The "Collect feedback" step is completed when you have feedback from 5 separate participants
Why the requirements?
Preventing Misuse and Spam
Requiring onboarding helps us deter misuse and spam accounts. By having users complete a series of steps, we can verify their authenticity and ensure that our Free plan is accessible to genuine users who will benefit from our software.
Familiarization with Canny
Our onboarding process is designed to introduce you to the key functionalities of Canny. Completing these steps ensures that you have a basic understanding of how Canny works, which can save you time and frustration later on. It empowers you to make the most of our features from the start.
Quality User Engagement
We want to foster an engaged and active user community. By requiring onboarding, we encourage users to invest time in understanding Canny's capabilities and benefits. This helps build a community of users who are more likely to find value in our software and provide constructive feedback.
Better Support and Assistance
Having users complete onboarding allows us to offer more effective support. When we know your specific needs and goals, we can provide more targeted assistance when you encounter issues or have questions. This results in quicker problem resolution and a better overall support experience.
Extending and skipping the onboarding steps
If you can't complete the onboarding steps, Canny does give you the option to extend the time you need.
Once you extend your time, you'll see the option to skip onboarding steps when you first log into Canny:
If you have further questions or need assistance during your onboarding process, feel free to reach out to our customer support team. We're here to help!