Overview
To unlock the Canny Free plan, you'll need to complete a few onboarding steps within your first 7 days.
These steps serve two purposes: they protect Canny from spam and ensure you're properly set up to use the platform effectively. We'll explain more about this below.
If you need more time after the initial 7-day period, you can request an extension by starting a chat with support or emailing us at support@canny.io. Afterward, you'll also have the option to skip the onboarding steps altogether.
If you cannot complete the steps, start a chat or email us at support@canny.io. 💬 One of our support experts can help bypass the process if needed.
How to unlock Canny Free
Click the "Set up Canny" banner to view the remaining steps for unlocking the Free plan. Once you complete these steps, you'll have full access to the Free plan.
When the onboarding steps aren't completed before the time limit, you'll need to either upgrade to a paid plan through the Billing page in your general settings or contact Canny support.
Things to note:
Google Analytics does NOT count as an integration.
Since Google Analytics is considered a basic utility, it doesn't count toward your integration limit in Canny. Free and Starter plan users can connect Google Analytics without that counting against their available integrations.
The "Collect feedback" step is completed when you have feedback from 5 separate participants.
Why the requirements?
Preventing Misuse and Spam
Our onboarding requirements help prevent misuse and spam accounts. Having users complete specific steps lets us verify they are genuine and ensures our Free plan serves those who will truly benefit from our software.
Familiarization with Canny
Our onboarding process introduces you to Canny's key features. By completing these steps, you'll gain a solid understanding of how Canny works, saving you time and reducing frustration down the road. This hands-on experience helps you get the most value from our platform right from the start.
Quality Engagement
We aim to foster an engaged and active user community. Through our onboarding process, users spend time learning Canny's capabilities and benefits. This creates a community that gets more value from our software and provides meaningful feedback.
Better Support and Assistance
Completing onboarding helps us provide better support. Understanding your needs and goals allows us to offer targeted assistance with any issues or questions you have. This leads to faster solutions and an improved support experience.
Extending and skipping the onboarding steps
If you need more time beyond the initial 7-day period, Canny offers an extension option.
After extending, you'll see the option to skip onboarding steps when you first log in to Canny:
Have questions or need help with onboarding? Our customer support team is ready to assist you! Just start a chat or email support@canny.io.