Overview
Link ideas directly to Jira issues with full 2-way status sync. When a Jira issue status changes, the linked idea's status in Canny updates automatically, keeping your product planning in step with your engineering work without any manual updates.
The Jira integration is available on Pro and Business plans.
Setting up the integration
Install the Canny app from the Atlassian Marketplace.
In Jira, go to Apps → Manage your apps → Canny → Configure.
Select your Canny account and click Configure Plugin.
Status mapping
Map Jira statuses to Canny idea statuses from your Jira settings page in Canny. Available statuses are pulled from all projects in your Jira organization, and statuses with the same name are deduplicated.
Linking an idea to a Jira issue
To link a Jira issue to an idea:
Open an idea from the Ideas tab.
Find the Linked issues section in the right sidebar of the idea details panel.
Search for an existing Jira issue or create a new one.
You can also link from within Jira: open any Jira issue and use the Canny Links panel in the right-hand sidebar to find and link related ideas.
Linking rules
One-to-one: Each idea can only be linked to one Jira issue.
Single company ownership: If the same Jira installation is connected to multiple Canny workspaces, only one workspace can link a specific issue to an idea.
Merging ideas: When two ideas are merged, the links from the merged idea are dropped.
Migrated data: In some cases, migration may create a one-to-many relationship between ideas and issues. When this happens, status sync will be skipped.
Uninstalling the integration
From your Jira dashboard, go to Apps → Manage your apps → Canny → Uninstall. Clicking uninstall completes the removal of Canny from your Jira workspace.
Things to note
The Jira link is only visible to Canny admins; it is not shown to end-users.
Multiple Canny workspaces can be connected to the same Jira installation, but each issue can only be linked to an idea in one workspace at a time.
Using a legacy version of Canny?
Canny Ideas is now the default experience. If your workspace is still on the legacy Canny experience (before Ideas), you can link Jira issues to individual posts instead of ideas:
Push a post to Jira as a new issue, or link an existing issue, from the post in Canny.
From Jira, use the Open Canny Posts button in the issue's right-hand panel to search and link a post.
Set up a status-sync rule from the Jira settings page so a Jira status change updates the linked post.
Note: In this legacy version, status sync is one-way only. Updates flow from Jira into Canny, not from Canny back to Jira.