When a new account is created, Canny asks users to take a few steps to onboard the account and help ensure success within the first 7 days to unlock the Free plan.
Marking an account as onboarded ensures users can quickly access the features of the Free plan, even if the onboarding process is bypassed; this guarantees that users start benefiting from the platform immediately.
If you can't complete the onboarding steps in those first 7 days, Canny does give you the option to extend the time you need.
Once you extend your time, you'll see the option to skip onboarding steps when you first log into Canny.
Step-by-Step Instructions (after requesting extension):
Bypass the onboarding process: Use the available option in Canny to bypass onboarding steps, effectively marking the account as onboarded.
Refresh your account: After using the bypass, log into Canny and refresh your browser to ensure the updated status reflects.
If you have further questions or need assistance during your onboarding process, feel free to reach out to our customer support team. We're here to help!
After completing these steps, it is advisable to refresh your browser to ensure the changes are fully applied and visible in your account status.
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