FAQ
We add questions that we hear frequently. Ask us if you don't see something!
12 articles in this collection
Written by Sarah Hum, Andrew Rasmussen, and Jacques Reulet
Written by Sarah Hum, Andrew Rasmussen, and Jacques Reulet
When should I use public vs private boards?
Which privacy settings make sense for your Canny feedback boards
Written by Jacques Reulet
Updated over a week ago
Updated over a week ago
What's the difference between the Portal and the Widget?
Watch our video that explains the differences between the Canny portal and widget
Written by Jacques Reulet
Updated over a week ago
Updated over a week ago
What are the requirements for image uploads?
Adding Profile images and Company logos / favicon
Written by Jacques Reulet
Updated over a week ago
Updated over a week ago
When do I use tags vs categories?
What's the difference between tags and categories to organize product feedback in Canny?
Written by Jacques Reulet
Updated over a week ago
Updated over a week ago
How do prioritization factors and scoring work?
How we calculate scores in roadmap prioritization.
Written by Andrew Rasmussen
Updated over a week ago
Updated over a week ago
Users in Canny
What is a tracked user?
Anyone who posts, votes, or comments is a tracked user.
Written by Sarah Hum
Updated over a week ago
Updated over a week ago
Do our customers have to create a Canny account to give feedback?
No: Your customers can use existing user accounts
Written by Sarah Hum
Updated over a week ago
Updated over a week ago
Can I vote on behalf of my users?
Yes! We have a feature that lets you track the feedback you get from other channels
Written by Sarah Hum
Updated over a week ago
Updated over a week ago
Why should I authenticate my users to give feedback?
Why it's important to know who is giving you feedback.
Written by Sarah Hum
Updated over a week ago
Updated over a week ago
Can we moderate posts before they go public?
Posts and automations in Canny
Written by Sarah Hum
Updated over a week ago
Updated over a week ago