FAQ
We add questions that we hear frequently. Ask us if you don't see something!
What's the difference between the Portal and the Widget?
What are the requirements for attachments and image uploads?
When do I use tags vs categories?
How do prioritization factors and scoring work?
How do I skip the onboarding steps?
What's the difference between the public roadmap and the internal roadmap?
Is the Free plan really free?
Is Canny SOC-2 compliant?
What options do I have for payments?
Can I change or cancel my plan?
Does Canny have an open API?
Does Canny use AI?
Does Canny offer a free trial?
What tools does Canny integrate with?
Where is Canny's data stored?
What happens at the end of my trial?
Do users have to create an account with Canny to leave feedback?
Does Canny have a referral program?
Can I vote on behalf of my users?
Why should I authenticate my users to give feedback?
Can we moderate posts before they go public?
When does Canny email my end-users?
What will Autopilot do if I hit my tracked user cap?