Canny

Watch our video that explains the differences between the Canny portal and widget

What's the difference between the Portal and the Widget?

Adding post file attachments, profile images, and company logos / favicon

What are the requirements for attachments and image uploads?

What's the difference between tags and categories to organize product feedback in Canny?

When do I use tags vs categories?

How we calculate scores for the internal roadmap

How do prioritization factors and scoring work?

Completing your Canny onboarding without completing all tasks

How do I skip the onboarding steps?

The public roadmap vs the internal roadmap

What's the difference between the public roadmap and the internal roadmap?

Is the Free plan really free?

Is Canny SOC-2 compliant?

What options do I have for payments?

Updating your Canny plan and/or cancelling services

Can I change or cancel my plan?

Does Canny have an open API?

Does Canny use AI?

Try out Canny’s paid features before you buy

Does Canny offer a free trial?

A list of all the available integrations Canny offers

What tools does Canny integrate with?

Where is Canny's data stored?

What happens at the end of my trial?

How to ensure leaving feedback in Canny is seamless and friction-free

Do users have to create an account with Canny to leave feedback?

Yes! You can get paid to refer your friends to Canny

Does Canny have a referral program?

Yes! Canny offers multiple options to vote on your users’ behalf

Can I vote on behalf of my users?

How a user’s identity factors into Canny’s feedback collection

Why should I authenticate my users to give feedback?

Canny doesn’t offer a moderation queue, but some posts may not appear immediately

Can we moderate posts before they go public?

Emails Canny sends to end-users and what triggers them

When does Canny email my end-users?

How Autopilot workw when the tracked user limit is reached

What will Autopilot do if I hit my tracked user cap?

Jacques Reulet

Andrew Rasmussen

Sarah Hum

We add questions that we hear frequently. Ask us if you don't see something!

Anyone who posts, votes, or comments is a tracked user

What is a tracked user?

No: Your customers can use existing user accounts

Do our customers have to create a Canny account to give feedback?

Users in Canny

A list of data types Canny collects on admins and end users.

What personal information does Canny collect?

Is Canny GDPR compliant?

Privacy & Legal

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

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