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FAQ
FAQ
We add questions that we hear frequently. Ask us if you don't see something!
11 articles in this collection
Written by
Sarah Hum
and
Jacques Reulet
When should I use Public vs Private Boards?
Which privacy settings make sense for your Canny feedback Boards
Written by
Jacques Reulet
Updated over a week ago
What's the difference between the Portal and the Widget?
Watch our video that explains the differences between the Canny portal and widget
Written by
Sarah Hum
Updated over a week ago
What are the requirements for image uploads?
Adding Profile images and Company logos / favicon
Written by
Jacques Reulet
Updated over a week ago
When do I use Tags vs Categories?
What's the difference between Tags and Categories to organize product feedback in Canny?
Written by
Jacques Reulet
Updated over a week ago
Users in Canny
What is a tracked user?
Canny pricing is partly based on your total number of tracked users
Written by
Sarah Hum
Updated over a week ago
Do our customers have to create a free Canny account to give feedback?
No: Allowing your customers to use existing user accounts
Written by
Sarah Hum
Updated over a week ago
Can I vote on behalf of my users?
Yes! We have a feature that lets you track the feedback you get from other channels
Written by
Sarah Hum
Updated over a week ago
Why should I authenticate my users to give feedback?
Why it's important to know who is giving you feedback.
Written by
Sarah Hum
Updated over a week ago
Can we moderate posts before they go public?
Posts and automations in Canny
Written by
Sarah Hum
Updated over a week ago
Privacy & Legal
What personal information does Canny collect?
A list of data types Canny collects on admins and end users.
Written by
Sarah Hum
Updated over a week ago
Is Canny GDPR compliant?
Yes! Here you will find all the details.
Written by
Sarah Hum
Updated over a week ago