FAQ

We add questions that we hear frequently. Ask us if you don't see something!

12 articles in this collection
Written by Sarah Hum, Andrew Rasmussen, and Jacques Reulet

When should I use public vs private boards?

Which privacy settings make sense for your Canny feedback boards

Written by Jacques Reulet
Updated over a week ago

What's the difference between the Portal and the Widget?

Watch our video that explains the differences between the Canny portal and widget

Written by Sarah Hum
Updated over a week ago

What are the requirements for image uploads?

Adding Profile images and Company logos / favicon

Written by Jacques Reulet
Updated over a week ago

When do I use tags vs categories?

What's the difference between tags and categories to organize product feedback in Canny?

Written by Jacques Reulet
Updated over a week ago

How do prioritization factors and scoring work?

How we calculate scores in roadmap prioritization.

Written by Andrew Rasmussen
Updated over a week ago

Users in Canny

What is a tracked user?

Anyone who posts, votes, or comments is a tracked user.

Written by Sarah Hum
Updated over a week ago

Do our customers have to create a Canny account to give feedback?

No: Your customers can use existing user accounts

Written by Sarah Hum
Updated over a week ago

Can I vote on behalf of my users?

Yes! We have a feature that lets you track the feedback you get from other channels

Written by Sarah Hum
Updated over a week ago

Why should I authenticate my users to give feedback?

Why it's important to know who is giving you feedback.

Written by Sarah Hum
Updated over a week ago

Can we moderate posts before they go public?

Posts and automations in Canny

Written by Sarah Hum
Updated over a week ago

Privacy & Legal

What personal information does Canny collect?

A list of data types Canny collects on admins and end users.

Written by Sarah Hum
Updated over a week ago

Is Canny GDPR compliant?

Yes! Here you will find all the details.

Written by Sarah Hum
Updated over a week ago