FAQ

We add questions that we hear frequently. Ask us if you don't see something!

11 articles in this collection
Written by Sarah Hum and Jacques Reulet

When should I use Public vs Private Boards?

Which privacy settings make sense for your Canny feedback Boards

Written by Jacques Reulet
Updated over a week ago

What's the difference between the Portal and the Widget?

Watch our video that explains the differences between the Canny portal and widget

Written by Sarah Hum
Updated over a week ago

What are the requirements for image uploads?

Adding Profile images and Company logos / favicon

Written by Jacques Reulet
Updated over a week ago

When do I use Tags vs Categories?

What's the difference between Tags and Categories to organize product feedback in Canny?

Written by Jacques Reulet
Updated over a week ago

Users in Canny

What is a tracked user?

Canny pricing is partly based on your total number of tracked users

Written by Sarah Hum
Updated over a week ago

Do our customers have to create a free Canny account to give feedback?

No: Allowing your customers to use existing user accounts

Written by Sarah Hum
Updated over a week ago

Can I vote on behalf of my users?

Yes! We have a feature that lets you track the feedback you get from other channels

Written by Sarah Hum
Updated over a week ago

Why should I authenticate my users to give feedback?

Why it's important to know who is giving you feedback.

Written by Sarah Hum
Updated over a week ago

Can we moderate posts before they go public?

Posts and automations in Canny

Written by Sarah Hum
Updated over a week ago

Privacy & Legal

What personal information does Canny collect?

A list of data types Canny collects on admins and end users.

Written by Sarah Hum
Updated over a week ago

Is Canny GDPR compliant?

Yes! Here you will find all the details.

Written by Sarah Hum
Updated over a week ago