Canny's Jira integration lets you link Canny posts with Jira issues. This way you can associate customer feedback data with project management data.
Connecting Canny posts to Jira issues
Let's say an important customer requests a feature. Your team decides they want to build the feature. From Canny, you can push their request directly into Jira:
If the Jira issue already exists, you link that Jira issue with the feature request in Canny.
When viewing a Jira issue, you'll be able to see linked Canny posts. Likewise, when viewing a Canny post, you'll be able to see the linked Jira issues. This adds valuable context to both products!
Note: The Jira link is only visible to Canny admins. It is not visible to your end-users.
Under your Jira settings, you can create rules so that when an issue's status changes, linked Canny posts are updated as well.
How to set it up
1. You first need to install Canny's Jira integration from Atlassian's marketplace. You can find it here.
After you've installed Canny, you'll need to do some brief configuration to link your Jira company account to your Canny company account.
2. From your Jira dashboard go to Settings > Apps > Manage apps > Configure:
3. Select the Canny account you'd like to sync with Jira, then click "Configure Plugin":
You're all set!
The Jira integration is only available on our Growth plan and above. Contact us if you have any questions!
Happy developing! 👨🏻💻