NOTE: As of May 9th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
Overview
Link Canny posts with Jira issues to keep posts up to date when Jira issues are updated.
How to set it up
Install the Canny app from the Atlassian Marketplace:
After you've installed Canny, you'll need to do some brief configuration to link your Jira company account to your Canny company account.
From your Jira dashboard go to Apps > Manage your apps > Canny > Configure:
Select the Canny account you'd like to sync with Jira, then click "Configure Plugin":
Connecting Canny posts to Jira issues
From Canny:
Let's say an important customer requests a feature. Your team decides they want to build the feature. From Canny, you can push their request directly into Jira:
If the Jira issue already exists, link it to the feature request in Canny:
From Jira
In the Jira task, click on the "Open Canny Posts" button in the right-hand panel to search through existing Canny posts from Jira. Once you find the post, just click the "Link post" button:
When viewing a Jira issue, you can see linked Canny posts. Likewise, when viewing a Canny post, you'll be able to see the linked Jira issues. This adds valuable context to both products.
Syncing Statuses
From the Jira settings page, create a rule that when the Jira issue changes status, the linked Canny post updates too:
Uninstalling the integration
If you are interested in uninstalling the Canny integration from Jira, it can be done through the same Manage apps interface as indicated above.
From your Jira dashboard navigate to Apps > Manage your apps > Canny > Uninstall:
2. Clicking the uninstall button will complete the uninstallation of Canny from your Jira workspace.
Things to note:
The Jira integration is available on the Pro and Business plans.
If you're managing more than one product, multiple Canny instances can also be connected to the same Jira instance.
The Jira link is only visible to Canny admins. It is not visible to your end-users.