Overview
Connect Grain as an Autopilot source for Canny to find feedback in your Grain call recordings. Autopilot reviews each call transcript and captures feature requests automatically — no extra work is required from your sales or success teams.
Setting up the integration
Before you begin:
You need an admin role with the Manage Integrations permission in Canny
A Grain workspace admin needs to generate the token in Grain
Connecting Grain
In Grain, go to Settings → Integrations → API and generate a Workspace Access Token
Paste the token on the Grain settings page in Canny
That's it! Autopilot reviews calls from the previous 30 days, then keeps syncing new calls automatically.
💡 Note: Make sure you use a Workspace Access Token, not a Personal Access Token. A personal token only covers one person's recordings, so Canny rejects it — you'll see an error asking for a workspace token.
Things to note:
The Grain integration is available on all plans, including Free.
Only calls with external participants (people outside your Grain workspace's domain) are reviewed. Internal-only calls are skipped.
Autopilot automatically detects duplicates and adds a vote instead of a new request.
Each Grain call reviewed by Autopilot uses 5 Autopilot credits (credits only apply to legacy plans).