Setting Your Branding

Customize Canny to feel more like home with your brand colors and imagery.

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

NOTE: For accounts on the Growth or Business plans, this is only accessible to users with Owner-level permissions. Learn more

Setting your General Branding

Head to the General tab in your Canny settings:

From here, you can:

  • Edit your Logo and Favicon

  • Edit your company name and Canny subdomain

  • Edit your company's theme color

  • Choose whether to display your Canny board in Light or Dark mode

Logo and Favicon

  • Both logo and favicon must be uploaded as a square (i.e. the image has a ratio of 1:1).

  • The maximum file size for your company logo is 8MB

  • For the favicon, a total size of 32 x 32 is recommended

Company name and Subdomain

  • This data can be updated at any time.

  • If the subdomain you want is not available, start a chat with our support team. It may have been registered by an account that is no longer active.


The feedback portal theme:

  • By default, a Light theme is applied.

  • Even if a user has a different preference, setting Light or Dark will force that option in the user view.

  • Select system preference to allow Canny to check whether the user's browser prefers Light or Dark.

Brand color

  • You can set any hex value as the brand color.

  • Currently, the single brand color will apply across both Light and Dark themes. It may make sense to force Light or Dark mode depending on the contrast.

  • If you'd like to see different brand colors depending on Light or Dark theme, please add your vote here.

  • The brand color set here will also apply to the button on the "create post" form:


You also have the option to select whether to allow cross-board searching from the Preferences tab on the left:

If this toggle is ON, it means that users who search a board will simultaneously search all boards that they have access to. Users will not see results from private boards where they do not have access.

Just let us know if you have any questions. We're always happy to assist! πŸ‘‹

Related Articles:

Did this answer your question?