Overview
Customize your Canny platform's visual branding elements to match your company's identity.
Benefits
Maintain brand consistency across your feedback platform to build trust and recognition with your users
Create a professional and polished appearance that reflects your company's visual identity
Improve user engagement by providing a familiar and cohesive experience that matches your other digital touchpoints
Removing Canny branding
By default, your Canny portal and emails sent to your users will show a “powered by Canny” link. Notifications from Canny to your end-users will be sent from notifications@canny.io, but Canny does offer the option to remove branding and have email whitelabeling on our Business plan.
To learn more, just start a chat or email sales@canny.io.
Setting your General Branding
Note: These settings are only accessible to admins with Owner-level permissions.
Head to the General tab in your Canny settings to see all the available branding fields:
From here, you can:
Edit your Logo and Favicon
Edit your company name and Canny subdomain
Edit your company's theme color
Choose whether to display your Canny board in Light or Dark mode
Logo and Favicon
Both logo and favicon must be uploaded as a square (i.e. the image has a ratio of 1:1).
The image must be in PNG or JPG format
The maximum file size for your company logo is 8MB
For the favicon, a total size of 32 x 32 is recommended
Company name and Subdomain
This data can be updated at any time.
If the subdomain you want is not available, start a chat or email us at support@canny.io. It may have been registered by an account that is no longer active.
Themes
The feedback portal theme:
By default, a Light theme is applied.
Even if a user has a different preference, setting Light or Dark will force that option in the user view.
Select system preference to allow Canny to check whether the user's browser prefers Light or Dark.
Brand color
You can set any hex code value (#XXXXXX) as the brand color.
Currently, the single brand color will apply across both Light and Dark themes. It may make sense to force Light or Dark mode depending on the contrast.
If you'd like to see different brand colors depending on Light or Dark theme, please add your vote here.
Brand color will apply to:
Your public portal's active tab
Post vote count buttons that the user has voted on
Post author's names
Changelog links
Both on your public portal and within embedded changelogs
Admin names
Emails sent out by Canny
The Roadmap, Feedback, and Changelog navigation at the top
The submit button on the "create post" form both on your public portal and within embedded widgets
The same color applies to both light and dark mode, so be sure you choose a color that is visible in the selected theme (or both):
Preferences
You also have the option to select whether to allow cross-board searching from the Preferences tab on the left:
If this toggle is ON, it means that users who search a board will simultaneously search all boards that they have access to. Users will not see results from private boards where they do not have access.