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The Autopilot Knowledge Hub [BETA]
The Autopilot Knowledge Hub [BETA]

Upload additional context for Autopilot for better feature detection and smart replies

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago

Overview

The knowledge hub takes Autopilot to the next level. Upload text files for Autopilot to understand your business better, give you more meaningful feedback, and craft more relevant smart replies.

Benefits

  • Easily communicate updates to your product to Autopilot

  • Additional context for Autopilot when finding feedback

  • More relevant follow-up questions in smart replies

  • Identify feature requests that may already exist:


How to add knowledge

Before you begin:

  • You'll need to create a text document to upload into Canny

    • For example, the help doc you’re reading now

    • The content should be structured as free text (headers and paragraphs)

    • Markdown (.md) document format is recommended. Other files should be well-formatted, too. Text located in random positions, irrelevant text, and embedded images might lead to worse results

    • Any source that provides information about your product and its features is going to be helpful

  • Owner-level admin permissions in Canny are required to upload to the knowledge hub

Uploading docs:

You can click the "Upload" button OR drag a file to upload it into you knowledge hub:


Things to note:

  • Do NOT upload any files containing personally identifiable information (PII for short)

  • Supported files are .txt, .md, .pdf, or .docx

  • Files must be 8MB in size or less

  • Embedded non-text elements like videos and screenshots will NOT be processed. We recommend using transcripts instead

  • Many tools support exporting to these documents. In Notion, for example, you can export to Markdown (.md) format or PDF directly from the tool. Further details here

  • This tool is currently in BETA. If you would like access, just start a chat!


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