Canny

Sarah Hum

Jacques Reulet

Canny Features

Create boards where all end-users go by an alias

Anonymous Boards

Sorting and filtering your posts to quickly find what you need

Board Filters

Create and use saved filters to easily understand your feedback

Saved filters

Canny's user roadmap helps your users to stay updated on what's coming soon

End-user roadmap

Changelog

Set up your different feedback collections

Boards

Public boards

Internal boards visible only to your team

Private Boards

Custom access boards

Board Access Options

How Canny receives feedback in the form of posts

Creating a Post

How to collect additional structured information in Canny posts and map company fields

Customizing Fields

Edit, Delete, Merge, Unmerge, and move posts in your Canny boards

Managing posts

How to complete an action on several Canny posts at the same time

Bulk editing posts

How to set up your roadmap statuses and update the status of a post

Post statuses

Streamline your feedback process by setting post owners

Assigning owners to posts

Comments

Add a comment to a post that can only be seen internally by Canny admins

Internal Comments

Better manage expectations by specifying an estimated month and year when a feature will be available

Estimated Dates for Posts (ETA)

This feature lets you track the feedback you get from other channels

Vote On Behalf of Your Users

Understand more about your voters, their priorities, and export your insights for download

The Voter List and Opportunities

Merging and unmerging posts

Style your posts and comments with markdown text options

Markdown Editing

Receive feedback in your preferred language!

Customizing the "create post" form  language

Stale posts

Downloading feedback to a CSV (spreadsheet file) or export via the API

Exporting feedback

Quickly make sense of comments on Canny feedback

Search / Sort / Filter / Export Comments

Automatically improve the quality of user feedback using AI

Smart Replies

Understand the urgency of your users and adjust your roadmap accordingly

Vote Priority

How to track revenue data in your feedback

Recurring Revenue Tracking

Associate feedback with opportunities to close more deals

Opportunities

Posts

How to use the Roadmap prioritization features in Canny

Roadmap Prioritization

How to use roadmap factors to score posts for prioritization

Roadmap Scoring

Sharing a Roadmap

Roadmaps

Reports offered by Canny to get insights on your feedback

Canny Reporting

Identify the most important requests from your key customers

The Customer Requests Report

Reports

Canny's AI-powered feedback tool (formerly "Inbox")

Autopilot

Create automated actions to simplify your Canny workflow

Automations

Segment users to see feedback based on priority user groups (e.g. Paying, Churned, VIP, etc.)

User Segmentation

Where to find notifications in Canny and how to manage them

Notifications

Deleting users and admins

Merging Users

Upload additional context for Autopilot for better feature detection and smart replies

The Autopilot Knowledge Hub [BETA]

Tools to organize feedback and leverage automations

Organize & Automate

The Canny API

What is Canny single sign-on (SSO) and how to implement it

Single Sign-On (SSO)

Embedding Canny directly into your website or mobile app

The Canny Widget

Technical options for collecting and managing feedback

Advanced

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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