⚠️ Canny Ideas is currently in closed beta
To apply for access, please start a chat or email us at support@canny.io
Overview
An “idea” in Canny represents an individual piece of feedback. A “post” refers to the public-facing view of an idea. Posts can be created in two ways:
End-users via the Canny Portal
Admins can create a post from an idea. This is effectively making an internal idea open to feedback from end-users
No change to the end-user experience
If a user submits feedback, a post appears in the Canny portal as usual. The end-user experience doesn’t change.
That post is represented internally as an idea. Updates to the idea won’t change the post.
Actions
End-user votes and comments on a post are included as insights on the idea. Insights are for internal use and help your team keep track of what customers are saying about an idea. Autopilot also creates insights that are not visible on posts.
If your team doesn’t want a post to be visible to end-users, you can remove it from your portal. The idea will remain for internal tracking and prioritization.
Ideas created by admins won’t have a post by default. A post can be created from an idea, making it open to votes and comments from end users.
Summary
Posts | Ideas |
Visible to end-users | Only visible to Canny admins |
Creating a post automatically creates an idea | Creating an idea does not automatically create a post |
Updates to the post status do not update Ideas | Updates to the idea status do not update the post |
End-user comments to the post will be added as insights to ideas | Insights added by Canny admins will not be added as post comments and are not visible in the portal |
Posts are visible by anyone who has access to the board it belongs to | Ideas are fully internal |
Things to note:
Comments on a post made by admins (whether public or internal) will NOT appear as insights
Public comments added to a post by end-users will show as insights on the idea
Have feedback?
We'd love to hear from you, especially during the beta!