Canny

Canny Ideas is now in open beta, learn how to set up your account.

Canny Ideas Onboarding

Group, manage, and organize feedback into actionable ideas using clear hierarchy

Introduction to Canny Ideas

Navigating and using Canny Ideas to manage feedback hierarchies. Ideas are internal to your team but can interact with the Portal.

Using Canny Ideas

Understand, create, and manage grouping in Canny Ideas

Idea groups

Extended feedback on Canny Ideas to give relevant context and information from numerous sources.

Insights

Identify the most common subjects of feedback and quickly respond to user demand

Themes

Create robust, data-driven scoring models for sorting, filtering, and prioritizing ideas

Scores and formulas in Canny Ideas

Canny Ideas FAQ

Understanding how Canny ideas and posts interact

What's the difference between posts and ideas?

Toggle between how an idea is viewed internally and how it appears to end-users

Portal view vs internal view for Ideas

Canny MCP Server: How to set up Canny's MCP server so you can access Canny data in your AI tools like ChatGPT and Claude and Cursor.

Canny MCP Server

Quickly export your views from Ideas as a CSV within Canny. Exporting views from Ideas is useful for sharing feedback trends with stakeholders, doing offline analysis, or keeping external records…

Exporting Ideas

How Autopilot works when Canny Ideas is enabled: creating ideas instead of portal feedback, routing insights, and using group keyword matching.

Autopilot — Ideas

How Salesforce and HubSpot data sync works when Canny Ideas is enabled — enriching Insights with CRM context and powering user segments.

Integration data syncing — Ideas

How Salesforce and HubSpot opportunity data surfaces on ideas in Canny Ideas — via insights and the Impact Overview panel.

Opportunities — Ideas

How MRR and ARR data surfaces on ideas in Canny Ideas — via linked posts, insights, and the Impact Overview panel.

Recurring Revenue Tracking — Ideas

How scoring works in Canny Ideas — formula fields, their relationship to portal scoring, and where to configure them.

Internal roadmap scoring — Ideas

What notifications fire for Ideas dashboard activity, and how admin notifications work in an Ideas-enabled account.

Notifications — Ideas

How filters work on the Ideas dashboard — multi-select status and group filters, the sub-ideas toggle, and per-view persistence.

Filtering ideas in a view

How automatic translation works in the Ideas dashboard — translating ideas, posts, and insights to each viewer's preferred language.

Translations — Ideas

How to read and update portal post fields — board, tags, categories, Portal ETA, Portal Status — directly from the ideas table, plus the Votes field for scoring.

Updating portal fields from the Ideas dashboard

How to map idea statuses to portal post statuses (and vice versa) so they stay in sync when either side changes.

Status syncing between ideas and posts

How to add and configure custom fields on your Ideas dashboard — field types, scoring formulas, and column visibility.

Customizing Fields — Ideas

When Canny sends Slack DMs about ideas — assignment as owner and completion notifications to CRM-mapped account owners.

Slack notifications for idea owners and account owners

How to export idea data, insights, and scores from the Ideas dashboard as a CSV.

Exporting feedback — Ideas

Managing feedback and insights with nested structures for more streamlined coordination

Canny Ideas [BETA]

How the Intercom integration works when Canny Ideas is enabled — Autopilot creates ideas, insight flow, and Ideas-specific settings.

Intercom Integration — Ideas

How the Zendesk integration works when Canny Ideas is enabled — Autopilot creates ideas, insight flow, and Ideas-specific settings.

Zendesk Integration — Ideas

How the HubSpot integration works when Canny Ideas is enabled — adding Insights from contacts and deals, Ideas settings, and data sync.

HubSpot Integration — Ideas

How the Salesforce integration works when Canny Ideas is enabled — adding Insights, Ideas-specific settings, and the June 2025 reinstall requirement.

Salesforce Integration — Ideas

How the Freshdesk Autopilot source works when Canny Ideas is enabled — Autopilot creates Ideas instead of portal feedback.

Freshdesk Integration — Ideas

How the Gong Autopilot source works when Canny Ideas is enabled — Autopilot creates Ideas instead of portal feedback.

Gong Integration — Ideas

How the Help Scout Autopilot source works when Canny Ideas is enabled — Autopilot creates Ideas instead of portal feedback.

Help Scout Integration — Ideas

How the Slack integration works with Canny Ideas — creating Ideas and Insights from Slack, Autopilot in Ideas mode, and Ideas-specific settings.

Slack Integration — Ideas

How the Zapier integration works with Canny Ideas — Scan with Autopilot creates Ideas, and which triggers and actions apply in Ideas mode.

Zapier Integration — Ideas

How the Zoom Autopilot source works when Canny Ideas is enabled — Autopilot creates Ideas instead of portal feedback.

Zoom Integration — Ideas

How the Chrome extension works with Canny Ideas — creating Ideas and adding Insights from any website, on behalf of a user or company.

Chrome Extension — Ideas

How the Segment integration works with Canny Ideas — user sync, Insight sources, and using synced data in Ideas mode.

Segment Integration — Ideas

How the Jira integration works with Canny Ideas — direct Idea-to-issue linking, 2-way status sync, and status mapping.

Jira Integration — Ideas

How the GitHub integration works with Canny Ideas — direct Idea-to-issue linking, 2-way status sync, and the GitHub Projects requirement.

GitHub Integration — Ideas

How the ClickUp integration works with Canny Ideas — linking Ideas directly to ClickUp tasks with 2-way status sync.

ClickUp Integration — Ideas

How the Linear integration works with Canny Ideas — direct Idea-to-issue linking, 2-way status sync, and status mapping.

Linear Integration — Ideas

How the Asana integration works with Canny Ideas — linking Ideas to tasks, 2-way status sync, and linking rules.

Asana Integration — Ideas

Ideas Integrations

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.