👉 A tracked user is anybody who posts, votes, or comments on your Canny boards.
Users of your product who do not interact with Canny are not considered tracked users.
Does it reset every month?
No, as long as the user is in the Canny system, they remain a tracked user.
Can I delete tracked users?
Yes, as a Canny admin, you can delete tracked users. When a tracked user is deleted, their feedback is also removed from Canny. Read more about that here.