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What is a tracked user?

Anyone who posts, votes, or comments is a tracked user

Sarah Hum avatar
Written by Sarah Hum
Updated yesterday

👉 A tracked user is anybody with an attributed post, vote, or comment.

Users of your product who do not interact with Canny are not considered tracked users.


Tracked user limits by plan

  • Free plan: 25 tracked users

  • Core plan: 100+ (see table below)

  • Pro plan: 100+ (see table below)

  • Business plan: Customized, start a chat or email us at sales@canny.io to get a quote

Canny will automatically increase the price to the next increment when the tracked user limit is exceeded. No further price increases will occur until the next increment. Increments are as follows:

Tracked users

Core Monthly

Pro Monthly

Core Annual (per month)

Pro Annual (per month)

100

$24

$99

$19

$79

200

$61

$161

$49

$129

300

$94

$224

$75

$179

400

$124

$286

$99

$229

500

$156

$349

$125

$279

600

$186

$411

$149

$329

700

$219

$474

$175

$379

800

$249

$536

$199

$429

900

$281

$599

$225

$479

1000

$311

$661

$249

$529

1250

$344

$724

$275

$579

1500

$374

$786

$299

$629

1750

$406

$849

$325

$679

2000

$436

$911

$349

$729

2250

$469

$974

$375

$779

2500

$499

$1,036

$399

$829

3000

$531

$1,099

$425

$879

4000

$594

$1,224

$475

$979

5000

$656

$1,349

$525

$1,079

You can view our current pricing and plan information on our pricing page at canny.io/pricing.


FAQs

Does it reset every month?

No, as long as the user has a vote on a post in an active status (i.e., the post is not Closed or Complete), they remain a tracked user.

Can I delete tracked users?

Yes, as a Canny admin with either Owner or Manager permissions, you can delete users (including tracked users). When a user is deleted, their feedback is also removed from Canny. Read more about that here.


Things to note:

  • Once tracked, a user can post, vote, or comment as many times as they want—they will only ever count as one user.

  • Posts, votes, and comments added by Autopilot on someone’s behalf will make that person a tracked user.

  • If a post from a tracked user is closed/completed, that tracked user is no longer tracked (unless they voted on another outstanding post).

  • Note that users you "vote on behalf" of are counted as tracked users as well.

  • Posts, votes, and comments can be added manually on a user’s behalf by any Canny admin.

  • Canny admins are also considered tracked users.

  • You can view our current pricing and plan information on our Pricing Page.


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