All Collections
Canny Features
Vote On Behalf of Your Users
Vote On Behalf of Your Users

This feature lets you track the feedback you get from other channels

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

This feature is for you if:

  • You don't want to show a Canny board publicly on your website but want to keep track of which users want what

  • You get feedback via other channels (Email, Intercom, customer calls etc.) that you want to keep track of in Canny

  • You ever have to enter feedback manually on a user's behalf

In your admin view, the right-hand panel on each post allows you to manually add voters.

Type in who expressed interest in that post. Canny will suggest existing users if the name matches:

We highly recommend setting up our SDK to automatically populate this list.

"Will they get status update emails?"

Yes. When you add a voter, you have the option of adding an email address. Canny will send them an email update when you change the status of the post.

Vote on behalf with our integrations

You can vote on behalf of customers straight from those tools via Canny's direct integrations! Click below to learn more:

As always, if you have any questions, just shoot us a message!

Vote on behalf using the API

The Canny API also allows you to cast a vote on a user's behalf if you prefer to build a more customized solution.

Related Articles: 

Did this answer your question?