This feature is for you if your team:
- doesn't want to show a Canny board publicly on your website but wants to keep track of which users want what
- gets feedback via other channels (Email, Intercom, customer calls etc.) that you want to keep track of in Canny
- ever has to enter feedback manually on a user's behalf
In your admin view, the voters panel on each post allows you to manually add voters.
Type in who expressed interest in that post. Canny will suggest existing users if the name matches.
Will they get status update emails?
When you add a manual voter, you have the option of adding an email address. Canny will send them an email update when you change the status of the post.
Vote on behalf with our integrations
If your team uses Intercom or Zendesk, you can vote on behalf of customers straight from those tools.
Check out more about those integrations:
As always, if you have any questions, just shoot us a message!