User Segmentation

Segment users to see feedback based on priority user groups (e.g. Paying, Churned, VIP, etc.)

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


Segment your customers into groups using attributes you pass into Canny.

User segmentation is available on the Growth and Business plans.

Not all clients are created equal. Sometimes there's a specific user group you want to focus on. Here are some examples:

  • Paying accounts

  • Churned users

  • Clients that are B2B

  • People who signed up in the last 6 months

  • Individuals based on their role

How it works

User data is fed into Canny using any of the following methods:

As that data is passed into Canny as attributes, you can then use those data points to divide users into segments!

Where to use user segmentation

The Feedback sidebar:

Creating/Editing a Segment

Click on the settings gear wheel in the feedback tab:

From there, select “Create a new segment”, which will bring you to the segment editor:

Next, just name and define your segment using the attributes you've passed to Canny:

Things to note:

  • Only users who have participated in Canny (meaning they have a post, vote, or comment attributed to them) will be included in their corresponding segments.

    • Users who have no participation in Canny will still appear on Users tab in Canny, but will be excluded from that segment until there is a post, vote, or comment attributed to them.

    • This doesn't apply to filtering board access. Board privacy can be filtered by user segment without worrying about whether the user has a post, vote, or comment attributed.

  • User segmentation is available on the Growth and Business plans.

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