Delete Users

How to delete users you have tracked in Canny

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

As an admin, you can delete users tracked in Canny via the Users page:

You can also permanently ban a user from being able to ever post on your Canny Board again. We only recommend using this option if there have been clear abuse/spam concerns. Marking a post/comment as spam will also delete and ban the author.

Use the checkboxes to delete multiple users at once:

Users can also be deleted automatically via the Canny API, though this is not recommended for the reasons listed below. Remember that a user's feedback can still have enormous value, even if that user has churned or is otherwise inactive.

Deleting a user will also delete ALL of that user's:

  • Votes

  • Comments

  • Posts that have no votes or comments
    (we will keep posts open that have votes/comments from other users)

⚠️ Deleting a user cannot be undone! ⚠️ 

Once you delete a user, they will also be removed as a tracked user. The changes will be reflected in your billing. Learn more

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