Canny

First, make sure you've added your domain to the <a href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fcustom-domain" rel="nofollow noopener noreferrer" target="_blank">custom domain settings</a> in Canny:

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Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to "cname.canny.io".

Here are some instructions for setting CNAME records in various popular DNS services:

CloudFlare (<a href="https://support.cloudflare.com/hc/en-us/articles/200169046-How-do-I-add-a-CNAME-record-" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>) If you're using CloudFlare, please make sure to disable the orange cloud for your Canny domain.

GoDaddy (<a href="https://godaddy.com/help/add-a-cname-record-19236" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)

Google Domains (<a href="https://support.google.com/a/answer/47283?hl=en" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)

Namecheap (<a href="https://www.namecheap.com/support/knowledgebase/article.aspx/9646/10/how-can-i-set-up-a-cname-record-for-my-domain" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)

- CloudFlare (<a href="https://support.cloudflare.com/hc/en-us/articles/200169046-How-do-I-add-a-CNAME-record-" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>) If you're using CloudFlare, please make sure to disable the orange cloud for your Canny domain.
- GoDaddy (<a href="https://godaddy.com/help/add-a-cname-record-19236" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)
- Google Domains (<a href="https://support.google.com/a/answer/47283?hl=en" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)
- Namecheap (<a href="https://www.namecheap.com/support/knowledgebase/article.aspx/9646/10/how-can-i-set-up-a-cname-record-for-my-domain" rel="nofollow noopener noreferrer" target="_blank">Instructions</a>)

We support HTTPS/SSL on our side, via <a href="https://letsencrypt.org/" rel="nofollow noopener noreferrer" target="_blank">Let's Encrypt</a>.

Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes anywhere from 5 to 60 seconds, so don't be surprised if the first request doesn't work.

If you need any help, reach out on live chat and we're happy to help out!

Custom domains are only available on our Growth and Business plans.

<a href="https://help.canny.io/en/articles/1058407-canny-widget-advanced" rel="nofollow noopener noreferrer" target="_blank">Canny widget</a>

<a href="https://help.canny.io/en/articles/1625730-installing-canny" rel="nofollow noopener noreferrer" target="_blank">Installing Canny</a>

<a href="https://help.canny.io/en/articles/1626097-canny-identify" rel="nofollow noopener noreferrer" target="_blank">Canny identify</a>

- <a href="https://help.canny.io/en/articles/1058407-canny-widget-advanced" rel="nofollow noopener noreferrer" target="_blank">Canny widget</a>
- <a href="https://help.canny.io/en/articles/1625730-installing-canny" rel="nofollow noopener noreferrer" target="_blank">Installing Canny</a>
- <a href="https://help.canny.io/en/articles/1626097-canny-identify" rel="nofollow noopener noreferrer" target="_blank">Canny identify</a>

Instructions on how to change your DNS settings and set up HTTPS/SSL for your custom domain

Setting up DNS

HTTPS/SSL works automatically

Setting up DNS

HTTPS/SSL works automatically

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