First, make sure you've added your domain to the custom domain settings in Canny:
Setting up DNS
Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to "cname.canny.io".
Here are some instructions for setting CNAME records in various popular DNS services:
If you're using CloudFlare, please make sure to disable the orange cloud for your Canny domain.
Google Domains (Instructions)
HTTPS/SSL works automatically
We support HTTPS/SSL on our side, via Let's Encrypt.
Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes anywhere from 5 to 60 seconds, so don't be surprised if the first request doesn't work.
If you need any help, reach out on live chat and we're happy to help out!
Custom domains are only available on our Growth and Business plans.