Custom domains allow you to enable an alternate URL for your Canny instance. So instead of company.canny.io, you can have ideas.company.com or something similar.
Note: Custom domains are only available on Canny's paid plans.
Setting up a custom domain:
First, make sure you've added your domain to the custom domain settings in Canny:
Setting up DNS
Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to "cname.canny.io"
Here are some instructions for setting CNAME records in various popular DNS services:
CloudFlare (Instructions)
If you're using CloudFlare, please disable the orange cloud for your Canny domain.GoDaddy (Instructions)
Google Domains (Instructions)
Namecheap (Instructions)
HTTPS/SSL works automatically
We support HTTPS/SSL on our side via Let's Encrypt.
Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes 5 to 60 seconds, so don't be surprised if the first request doesn't work.
If you need any help, reach out on live chat; we're happy to help!