First, make sure you've added your domain to the custom domain settings in Canny:


Setting up DNS

Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to "cname.canny.io".

Here are some instructions for setting CNAME records in various popular DNS services:


HTTPS/SSL works automatically

We support HTTPS/SSL on our side, via Let's Encrypt.

Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes anywhere from 5 to 60 seconds, so don't be surprised if the first request doesn't work.

If you need any help, reach out on live chat and we're happy to help out!


Did this answer your question?