Setting Up Your Custom Domain

Instructions on how to change your DNS settings and set up HTTPS/SSL for your custom domain

Andrew Rasmussen avatar
Written by Andrew Rasmussen
Updated this week

Custom domains allow you to enable an alternate URL for your Canny instance. So instead of company.canny.io, you can have ideas.company.com or something similar.

Note: Custom domains are only available on Canny's paid plans.


Setting up a custom domain:

First, make sure you've added your domain to the custom domain settings in Canny:


Setting up DNS

Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to "cname.canny.io"

Here are some instructions for setting CNAME records in various popular DNS services:


HTTPS/SSL works automatically

We support HTTPS/SSL on our side via Let's Encrypt.

Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes 5 to 60 seconds, so don't be surprised if the first request doesn't work.

If you need any help, reach out on live chat; we're happy to help!


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