Installing Canny

Get Canny set up on your website so you can start collecting feedback.

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


  • Give your customers a convenient way to give you feedback by installing a link to your Canny portal

  • Use the Canny Identify SDK to automatically authenticate users for a seamless experience

Out of the box

When you sign up for Canny, you get your own Canny page (portal) at

You can set and edit your subdomain in the Branding tab of the general settings page in Canny:

Your Canny feedback portal looks something like this:

Just give your users a link to your portal, and they can start giving feedback right away!

Recommended installation

We strongly recommend adding a link to your portal inside your product/website.


  • Use the Canny Identify SDK to provide a seamless user experience and bypass further authentication (strongly recommended)

  • Put the link somewhere it's easy to find

    • We recommend no more than 2 clicks away from anywhere in your product

  • A settings menu, support page, or anywhere users are toggling/setting up your product rather than actively using your product is usually an ideal place for a Canny link

  • You can add multiple links on more than one page. Add links anywhere it's relevant/convenient

  • Link users to a specific board rather than the main Canny homepage

  • Consider embedding a Canny widget to keep people within your product as they give feedback

Here's an example of a typical installation:

Note: You can set up a custom domain such as (rather than the default

Automatically identify users for seamless feedback

If your users are logged in to your product, use Canny Identify to pass user data to Canny and bypass further authentication.

Take a look at our install docs (step #2) to set up Canny Identify:

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