Intercom Integration

Track feedback on behalf of customers from within Intercom conversations

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

This integration allows you to capture feedback from people in Intercom. To get started, go to your Intercom settings page and connect your Intercom account.

You can also install Canny from the Intercom app store

Once you've done that, you'll be able to use Canny in two places...

Capture feedback within Intercom conversations

When customers give you feedback in conversations, track it in Canny. Start by opening the app drawer and selecting the Canny app.

Next, find the relevant Canny post by searching (or create a new post).

Once you select the post, their vote is added (you don't have to hit Send).

From here, you can decide if you want to show your customer that their feedback has been tracked. If you want to keep feedback tracking private, simply delete the confirmation bubble, their feedback will still be added.

Sending the confirmation means your customer can follow along on the post.

You've successfully tracked feedback from conversations!

Capture feedback with Intercom Messenger home

Add Canny as a Messenger home app so customers can give you feedback without messaging you. You'll get more feedback, and in an organized way that's easy for your product team to understand.

Start by going to your Intercom Messenger setup page. Then, add the Canny app. You should show this to Users only as Visitors don't have a name or email associated with their account yet.

That's it! Now when your customers open Intercom, they can leave their feedback directly in Canny.

Note that you can set up more than one instance of the Messenger home integration if you'd like to offer more than one board for a user to post, vote, or comment on.

If you have any questions, send us a message. We're always happy to help.

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