End-user roadmap

Canny's user roadmap helps your users to stay updated on what's coming soon

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago

NOTE: This is different from the roadmap prioritization tool

The best veterans of customer success will tell you: Setting expectations is the key to happy customers. To that end, Canny makes it not only easy but automatic via our roadmap function!

How it works

On your Canny homepage (your-company.canny.io), you will see columns displayed below your list of boards. These columns will show posts grouped by status across all the boards where that user has access.

By default and on the Free plan, Canny will display posts in the following statuses:

  • Planned

  • In Progress

  • Complete

Once you post a changelog update, Canny assumes that completed posts will be announced there. So, the columns are changed to:

  • Under Review

  • Planned

  • In Progress

To restore that default view, you would need to unpublish all changelog entries.

If you are on the Growth plan or above, you can select and customize the preferred columns and set custom statuses from the Roadmap & Statuses tab in your Canny settings, however.

This way, your users know what's being worked on and can follow along with your product updates! Canny will also keep users updated via email. Learn more

Things to note:

  • The roadmap can also be disabled from the roadmap tab in your Canny settings.

  • If all of your Canny boards are private boards, the roadmap will not be visible until the user is identified.

  • Statuses can be added and customized from the Roadmap & Statuses tab in your Canny settings. Custom statuses and customizing the columns are only available on a paid plan.

You can see how a roadmap looks live. Just check out feedback.canny.io to see what Canny's got cooking! 👩‍🍳 As always, just let us know if we can help. We're always happy to chat!

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