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Canny Emails
Weekly user reports
Weekly user reports

Canny regular user updates regarding new posts

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

At the beginning of every week (8am Monday PST), Canny sends your users a custom-branded email that looks something like this:ย 

Note: Every message includes a link for users to unsubscribe from further weekly updates. (This will NOT unsubscribe them from instant notifications like status change emails, admin responses, and mentions)

This email will only send to people who have posted, voted, or commented already. For each board, it shows the top 5 new posts from the past week.

User reports are turned ON by default but you can turn them off by going to the User Emails page in your main settings.


Gauge interest in features you're considering
If you're thinking about building a feature that hasn't been requested, post it! Your post will show up in the weekly report to encourage users to leave their thoughts.

Gives new feedback a chance
New feedback often gets overlooked. Now it'll show up in the weekly report. People who have participated before are invited back to weigh in.ย 

Maintain visibility
Remind your users of all the hard work you're doing for your entire user base, and let them know you take feedback seriously.

As usual, if you have any questions, just start a chat! ย ๐Ÿ˜ƒ๐Ÿ’ฌ

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