When a voter gets @mentioned in a post, Canny will automatically send them a custom-branded email like this:

Note: There is an unsubscribe link at the bottom if they wish to stop receiving updates like these.

Things to know:

  • Deleted users cannot be mentioned.

  • Replies to a comment automatically @mention the original comment author.

  • If a user replies directly to the email, the reply is not recorded on the post.
    They need to click the "View Post" button in the email to add their comments or navigate to the post page. 

As always, just start a chat if you have any questions! 😁

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