When a voter gets @mentioned in a post, Canny will automatically send them a custom-branded email like this:

Note: There is an unsubscribe link at the bottom if they wish to stop receiving messages like these. It will unsubscribe them from all instant notifications (including status change updates, mentions, and admin response emails). This will NOT unsubscribe them from the weekly user reports we send out.


Things to know:

  • Deleted users cannot be mentioned.

  • Replies to a comment automatically @mention the original comment author.

  • This is the only way for two end-users to interact with each other.

  • If a user replies directly to the email, the reply is not recorded on the post.
    They need to click the "View Post" button in the email to add their comments or navigate to the post page. 

As always, just start a chat if you have any questions! 😁



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