First, make sure you've added your domain to the custom domain settings in Canny (Settings > Custom Domain).

Setting up DNS

Next, add a CNAME record to your DNS, pointing the custom domain (feedback.yoursite.com) to cname.canny.io.

Here are some instructions for setting CNAME records in various popular DNS services:

HTTPS/SSL works automatically

We support HTTPS/SSL on our side, via Let's Encrypt.

Upon receiving the first request to https://feedback.yoursite.com, we'll request an SSL certificate from Let's Encrypt. This process takes anywhere from 5 to 60 seconds, so don't be surprised if the first request times out.

If you need any help, reach out on live chat and we're happy to help out!

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