NOTE: As of May 8th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
Overview
Collect additional structured information on posts with post fields
Map company fields for accurate data mapping to Canny
Benefits
Add context to posts for clearer understanding
Collect additional data points from users when they submit feedback
Enrich company-level data and add accountability for ownership of VIP accounts
Post Fields
Customized post fields are available on the Pro (or legacy Growth) and Business plans.
Custom post fields can be added to the "create post" form or manually toggled on the admin side from the Feedback tab in Canny:
Users participating in the Canny Ideas beta also have access to more post/idea fields:
If you’d like to help beta test Canny Ideas, just start a chat or email support@canny.io!
Creating post fields
To get started, head to your team's Fields settings to create new post fields. Custom post fields are in addition to default post fields like Owner, Category, and ETA:
Select the field type that will help you best capture what you're looking for:
Field Types
Field type | Description | Availablility |
Number | A numerical value (e.g., 123) | Available on all Pro, legacy Growth, and Business plans. |
Multiline text | Paragraph-length text for detailed info | Available on all Pro, legacy Growth, and Business plans. |
Multiselect dropdown* | Select one or more options from the available choices | Available on all Pro, legacy Growth, and Business plans. |
Dropdown* | Select only one option from the available choices | Available on all Pro, legacy Growth, and Business plans. |
Text (Single line) | A one-line string of text for brief summaries | Available on all Pro, legacy Growth, and Business plans. |
Checkbox | Simple true/false indicator | Only in Canny Ideas |
Date | MM/DD/YYYY formatted date | Only in Canny Ideas |
Formula | A custom-formatted number based on data points fed into Canny Learn more | Only in Canny Ideas |
Score | Weighted number depicting impact divided by effort to help prioritize tasks Learn more | Only in Canny Ideas |
Fibonacci | A dropdown of numbers in fibonacci-scale increments (e.g., 1, 2, 3, 5, 8, 13, 21, 34, etc.) | Only in Canny Ideas |
Rating | A simple 1-5 scale | Only in Canny Ideas |
URL | Link to a relevant web page | Only in Canny Ideas |
User | Select a Canny admin (no end-users included) | Only in Canny Ideas |
Range** | A numerical range (e.g., 1-100) | Only in Canny Ideas |
*Dropdowns can have a maximum of 25 options
** The high end of a range cannot exceed 30 characters
Some examples may include:
Platform
Relevant feature/product area
Relevant objective/initiative
Reproduction steps
Link to a file
Severity/Priority
Where to use custom post fields
1. The Create Post Form
Add up to 3 custom post fields from the "create post" form tab in the Boards section in your Canny settings:
Add a label and placeholder text for each new field:
To make a field required, just enable the toggle. The post cannot be submitted until that field has been filled if this toggle is enabled:
The finished public view for end-users:
2. The Feedback tab
Not every custom post field needs to be on the "create post" form. You can use custom post fields internally.
All custom post fields are available on the right-hand side of the Feedback tab in Canny:
View for those in the Canny Ideas beta:
Company fields
You can connect data from your integrations (like HubSpot or Salesforce) to company fields in Canny. Or use data passed in from the Canny SDK.
For example, if you are passing MRR data in from Salesforce, you can map that field to calculate MRR data in Canny:
Company field details
Field | Type | Description |
MRR | Number | Your customer’s current monthly spend |
Renewal Date | Date | Date of the customer’s next renewal |
Renewal Risk | Text | Likelihood of the customer renewing |
Account Owner ID | Text | Unique identifier for the person on your team responsible for the account |
Account Owner Name | Text | Name of the person on your team responsible for the account |
Account Owner Email | Text | Email of the person on your team responsible for the account |
Customer Status | Text | Current state of the customer’s account |
NOTE: The Account Owner Name and Email can be used to filter posts by account owner. They are also used to generate the customer requests report.
Any field you pass to Canny can be mapped to one of these. Only fields matching data types will be displayed.
Note that if you're passing in company fields through our API that already match these fields, you won't have to map them in these settings. Here are the key names for each field in the table above: monthlySpend, renewalDate, renewalRisk, accountOwner, and customerStatus.
Get Company/Account Owner data via the Salesforce or Hubspot integrations:
You can link the owner id field from your HubSpot or Salesforce integration to the Account Owner ID company field. Canny will automatically fill the name and email fields based on the Account Owner ID.
Things to note
Custom post fields are available to teams on the Pro (or legacy Growth) and Business plans.
Custom post fields are shared across your whole company.
A maximum of 3 custom post fields can be added to the "create post" form.
If you're on the Business plan, please contact your account manager to discuss customization.