Canny

How Canny receives feedback in the form of posts

Creating a Post

How to collect additional structured information in Canny posts and map company fields

Customizing Fields

Managing posts

How to complete an action on several Canny posts at the same time

Bulk editing posts

How to set up your roadmap statuses and update the status of a post

Post statuses

Streamline your feedback process by setting post owners

Assigning owners to posts

Comments

Add a comment to a post that can only be seen internally by Canny admins

Internal Comments

Better manage expectations by specifying an estimated month and year when a feature will be available

Estimated Dates for Posts (ETA)

This feature lets you track the feedback you get from other channels

Vote On Behalf of Your Users

Understand more about your voters, their priorities, and export your insights for download

The Voter List and Opportunities

Merging and unmerging posts

Style your posts and comments with markdown text options

Markdown Editing

Receive feedback in your preferred language!

Customizing the "create post" form  language

Stale posts

Downloading feedback to a CSV (spreadsheet file) or export via the API

Exporting feedback

Quickly make sense of comments on Canny feedback

Search / Sort / Filter / Export Comments

Automatically improve the quality of user feedback using AI.

Smart Replies

Understand the urgency of your users and adjust your roadmap accordingly

Vote Priority

How to track revenue data in your feedback

Recurring Revenue Tracking

Associate feedback with opportunities to close more deals

Opportunities

Posts

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Canny Feedback

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.