Canny

How Canny receives feedback in the form of posts

Creating a Post

How to collect additional structured information in Canny posts and map company fields

Customizing Fields

Edit, Delete, Merge, Unmerge, and move posts in your Canny boards

Managing posts

How to complete an action on several Canny posts at the same time

Bulk editing posts

How to set up your roadmap statuses and update the status of a post

Post statuses

Streamline your feedback process by setting post owners

Assigning owners to posts

Comments

Add a comment to a post that can only be seen internally by Canny admins

Internal Comments

Better manage expectations by specifying an estimated month and year when a feature will be available

Estimated Dates for Posts (ETA)

This feature lets you track the feedback you get from other channels

Vote On Behalf of Your Users

Understand more about your voters, their priorities, and export your insights for download

The Voter List and Opportunities

Merging and unmerging posts

Style your posts and comments with markdown text options

Markdown Editing

Receive feedback in your preferred language!

Customizing the "create post" form  language

Stale posts

Downloading feedback to a CSV (spreadsheet file) or export via the API

Exporting feedback

Quickly make sense of comments on Canny feedback

Search / Sort / Filter / Export Comments

Automatically improve the quality of user feedback using AI

Smart Replies

Understand the urgency of your users and adjust your roadmap accordingly

Vote Priority

How to track revenue data in your feedback

Recurring Revenue Tracking

Associate feedback with opportunities to close more deals

Opportunities

Jacques Reulet

Sarah Hum

Posts

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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