With Canny Identify installed, users are identified automatically. When they click on your link, the embedded Canny SDK will send over their identifying information.

This prevents users from having to identify themselves in Canny and provides a seamless experience when leaving feedback.

All you need to do is send us your user details via our SDK. See how to set this up in our install docs (step #2).

Note: Canny Identify won't identify admins. When you're testing, use a non-admin account.

Set up does require some technical expertise. Visit this page to learn how to invite a teammate to Canny.