Yes! Canny does allow you to cast a vote on your user's behalf. This feature is for you if your team:

  • doesn't want to show a Canny board publicly on your website but wants to keep track of which users want what

  • gets feedback via other channels (Email, Intercom, customer calls etc.) that you want to keep track of in Canny

  • ever has to enter feedback manually on a user's behalf

In your admin view, the voters panel on each post allows you to manually add voters.

Type in who expressed interest in that post. Canny will suggest existing users if the name matches:

We highly recommend setting up our SDK to automatically populate this list.

Will they get status update emails?

Yes! When you add a manual voter, you have the option of adding an email address. Canny will send them an email update when you change the status of the post.

Vote on behalf of users with our integrations

You can vote on behalf of customers straight from those tools via Canny's direct integrations! Click below to learn more:

As always, if you have any questions, just shoot us a message!

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