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Discuss posts with users and teammates

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


Discuss posts with users or fellow Canny admins and summarize comments using Canny Autopilot for easy skimming.

Types of comments

Public comments

  • Public comments are visible to anyone with access to that board—end-users and fellow Canny teammates:

  • Public comments can be added from the Feedback tab or via the public view.

  • When a Canny admin publicly comments on a post, the post's author and all voters will be notified of that comment via email.

  • A direct reply will only email the user being responded to.

Internal comments

Internal comments are only visible to fellow Canny teammates listed on the Admins page in your Canny settings. End-users will not see any internal comments:

  • Teammates who are @mentioned will receive an email, and they will also see a notification the next time they log into Canny.

  • Internal comments are only available on paid plans.

Private Comments

You also have the ability to make end-user comments private! With this setting on, only Canny admins will be able to see comments submitted by your end-users. This is a board-level setting so make sure to turn it on for each board you'd like to have private comments.

This can be enabled from the Boards tab in your Canny settings using the "Allow end-users to see each others' comments" toggle:

Summarize comments

When a post goes above 10 comments, you'll see a new Summarize button:

This will generate as ummary of the post's full comment thread as powered by Canny Autopilot:

Note: Summaries can be redone, but are limited to one summary per post per day.


Teammates will be emailed when:

  • Another teammate mentions them in an internal comment.

  • Someone replies to a comment they've made.

End-users will be emailed when:

  • An admin comments on a post they wrote or voted on.

  • Someone replies to a comment they made.

Markdown formatting

Comments (both internal and public) also support markdown syntax if you want to format the text in the comment!:

By the way, markdown is also supported in the post details! Learn more

Just let us know if you have any questions!

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