This integration allows you to capture feedback from people in Zendesk. To get started, go to your Zendesk settings page and connect your Zendesk account.
Once you've connected your Zendesk account, you'll see a new panel when looking at a ticket. From here, you'll be able to link the Zendesk ticket to a Canny post. You can search existing Canny posts or create new posts.
Linking the ticket to a post in Canny automatically adds that user's vote. In Canny, you'll see a Zendesk icon next to their vote that brings you back to the original ticket.
Simple as that! Now your customer's feedback won't slip through the cracks.
If you have any questions, send us a message. We're always happy to help.