Zendesk Integration
Track feedback on behalf of customers from within Zendesk tickets
Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

This integration allows you to capture feedback from people in Zendesk. To get started, go to your Zendesk settings page and connect your Zendesk account.

NOTE: You must be a Zendesk Admin and a Canny Admin to successfully install this integration.

Once you've connected your Zendesk account, you'll see a new panel when looking at a ticket. From here, you'll be able to link the Zendesk ticket to a Canny post. You can search existing Canny posts or create new posts.

Linking the ticket to a post in Canny automatically adds that user's vote. In Canny, you'll see a Zendesk link in the voter list that brings you back to the original ticket.

Simple as that! Now your customer's feedback won't slip through the cracks. ๐Ÿ’ฌ

If you have any questions, send us a message. We're always happy to help.

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