NOTE: As of May 8th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
Overview
Add feedback to Canny directly from the Zendesk inbox and enable Autopilot to extract feedback from Zendesk conversations automatically!
Connect Zendesk to Canny
NOTE: You must be a Zendesk Admin and have Owner-level admin role permissions in Canny to connect Zendesk.
Head to the Zendesk settings page in Canny and connect your Zendesk account.
2. Just paste in your Zendesk subdomain to connect
3. You can optionally enable Canny Autopilot to automatically extract feedback from your Zendesk tickets:
Adding feedback manually from Zendesk
Once Zendesk is connected, Canny will appear as an option in the right-hand side panel of the Zendesk Inbox:
Linking the ticket to a post in Canny automatically adds that user's vote.
In Canny, you'll see a Zendesk link in the voter list that brings you back to the original ticket.
Things to note:
The Zendesk integration is available on all plans, including the Free plan.
Each Zendesk ticket reviewed by Autopilot uses 1 Autopilot credit.