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When do I use tags vs categories?
When do I use tags vs categories?

What's the difference between tags and categories to organize product feedback in Canny?

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago

Every Canny board can have its own tags and categories available. These are managed in the Boards tab in your Canny settings. 


Any post can be tagged by a Canny admin. Tags are only visible internally. They are meant to help your team categorize and prioritize your feedback behind the scenes. A post can have multiple tags applied to it.

Users will not see your tags, so feel free to apply them candidly. You will also be able to filter posts by tags in Canny. Learn more


Categories are visible to your end-users:

A post can only be assigned to one category. Typically, categories represent the teams that will need to address the request or a particular section/feature of your app.

Categories also allow you as a Canny admin to subscribe to categories that are relevant to you personally.

Remember that both tags and categories are visible to all admins in your Canny account. 

Feel free to let us know if you have any questions! We're always happy to help! 👍

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