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When do I use tags vs categories?
When do I use tags vs categories?

What's the difference between tags and categories to organize product feedback in Canny?

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a week ago


  • Tags are only visible to Canny admins.

  • A post can have more than one tag at a time

  • Categories are visible to end-users.

  • A category can be selected when a user is creating a post.

  • A post can only have one category applied.

Every Canny board can have its own tags and categories available. These are managed in the Boards tab in your Canny settings. 


Any post can be tagged by a Canny admin. Tags are meant to help your team categorize and prioritize feedback behind the scenes.

Users will not see your tags, so feel free to apply them candidly. You will also be able to filter posts by tags in Canny.


Categories are usually used for a particular section/feature in your app. They can sometimes help determine the team that will be addressing the post.

Categories also allow you, as a Canny admin, to subscribe to relevant notifications.

Remember that both tags and categories are visible to all admins in your Canny account. 

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