Canny categories allow you to easily categorize any posts on a given board as well as subscribe teammates to categories relevant to them. 

Unlike tags, categories are visible to your users.


Here are some examples of common categories: 

  • Feature / Function (Modules, Billing, Dashboard, etc.)

  • Device/OS (Android, OSX, Desktop Browser, etc.)

  • Team (UI/UX Design, Engineering, Sales, etc.)


How to set up categories

  1. On a board, click on the category settings. (You can also go to the Boards tab in your Canny settings.)

Once your categories are created, they can be assigned from the options within a given post


Things to know:

  • Categories are visible to end-users

  • Users can self-select which category applies to their post. (You can change the category in the admin view).

  • A post can only be assigned to one category. 

  • Categories are specific to a single board. 

  • Typically, categories represent the teams that will need to address the request or a particular section/feature of your app. 

  • Categories also allow you as a Canny admin to subscribe from categories that are relevant to you personally:

Categories are often used alongside tags. To learn a bit more about the difference, we recommend reading our Tags vs Categories entry. 

For best practices on organizing feedback in Canny, check out our blog post: Canny Best Practices: Organizing Feedback

Let us know if you have any questions, of course. We're happy to assist! 😀


Did this answer your question?