Canny Categories allow you to easily categorize any Posts on a given Board as well as subscribe teammates to categories relevant to them. 

Unlike Tags, Categories are visible to your users.

Here are some examples of common Categories: 

  • Feature / Function (Modules, Billing, Dashboard, etc.)
  • Device/OS (Android, OSX, Desktop Browser, etc.)
  • Team (UI/UX Design, Engineering, Sales, etc.)

How to set up Categories

  1. On a Board, go to the "Settings" tab
  2. Click on "Categories"
  3. Click on "Create new category…"

Once your Categories are created, they can be assigned from the options within a given Post

Things to know:

  • Categories are visible to end users
  • Users can self-select which Category applies to their Post. (You can change the Category in the admin view).
  • A Post can only be assigned to one Category. 
  • Categories are specific to a single Board. 
  • Typically, Categories represent the teams that will need to address the request or a particular section/feature of your app. 
  • Categories also allow you as a Canny admin to subscribe from Categories that are relevant to you personally:

Categories are often used alongside Tags. To learn a bit more about the difference, we recommend reading our Tags vs Categories entry. 

For best practices on organizing feedback in Canny, check out our blog post: Canny Best Practices: Organizing Feedback

Let us know if you have any questions, of course. We're happy to assist! 😀


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