Canny categories allow you (and your users) to easily organize your boards. Unlike tags, categories are visible to your users.
Here are some examples of common categories:
Feature / Function (Modules, Billing, Dashboard, etc.)
Device/OS (Android, OSX, Desktop Browser, etc.)
Team (UI/UX Design, Engineering, Sales, etc.)
How to set up categories
On a board, click on the category settings. (You can also go to the Boards tab in your Canny settings.)
Once your categories are created, they can be assigned from the options within a given post
How to set up sub-categories
Once you have created your parent category, you can mouse over the existing category and click the arrow icon to create a new sub-category.
Things to know:
Categories are visible to end-users.
Users can self-select which category applies to their post. (You can change the category in the admin view).
A post can only be assigned to one category.
Categories are specific to a single board.
Typically, categories represent the teams that will need to address the request or a particular section/feature of your app.
Categories also allow you as a Canny admin to subscribe from categories that are relevant to you personally:
For best practices on organizing feedback in Canny, check out our blog post: Canny Best Practices: Organizing Feedback
Let us know if you have any questions, of course. We're happy to assist! 😀