NOTE: As of May 8th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
Overview
Add comments that are not visible to your end-users.
Examples of when to use internal comments:
Log conversation details from other channels
Discuss feature scope with your team
Give unofficial status updates to your teammates
Uploade sensitive screenshots with user data
Internal comments appear in the post activity with a shaded background like this:
For users on a paid plan, comments are internal by default. You can enable the toggle to post a public comment instead:
Fellow teammates who are mentioned will receive an email, and they will also see a notification the next time they log into Canny.
Internal comments are only available on paid plans.
Markdown formatting
Comments (both internal and public) also support markdown syntax if you want to format the text in the comment!
By the way, markdown is also supported in the post details! Learn more