NOTE: As of May 8th, 2025, we have changed our pricing. Older plans may be mentioned in the video above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
Overview
NOTE: This article is specific to post statuses, which are visible to end-users. Canny Ideas (currently in beta) have a separate internal status that is not shown to end-users.
Posts statuses indicate to your users where a post is in the development process:
The default public statuses are:
Open — (No status)
Under Review — (We are considering this)
Planned — (We are planning to work on this)
In Progress — (We are actively working on this)
Complete — (We are done working on this)
Closed — (We will not work on this)
Here's an in-depth article about when and how to use the different default public statuses.
Setting up your public statuses
If you are on the Pro (or legacy Growth) plan or Business plan, you can customize the available public statuses from the Public Statuses tab in your Canny settings:
View in the Canny Ideas beta:
You can also select which statuses will appear on the end-user roadmap via the toggles on the right side. You must set exactly three.
Changing a post's status
To change a post’s status, go to a post in your admin view and use the dropdown in the right-hand panel of the post view in the Feedback tab in Canny:
View in the Canny Ideas beta:
Select a status from the dropdown. You can add a comment (along with an image) as part of the update. This will be included in the status update email below.
Voters (who have access to that board) will get a custom-branded email like this:
The end-user roadmap
Once you change the status of a post, it will show up in the public roadmap view on your Canny homepage:
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